Installation & Licensing

Installation & Licensing

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Registered: ‎01-29-2013
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Accepted Solution

Unable to load the download page

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01-29-2013 02:19 AM

Hi!

 

I'm unable to load the download page:

https://sso.autodesk.com/idp/startSSO.ping?PartnerSpId=https://saml.salesforce.com&TargetResource=%2...

 

When I press the button "Download Your Upgrade Now" (yellow color), the page just keeps loading and loading but nothing happends.

I've tried to access it from both Internet Explorer 9 and Google Chrome. 

 

Is there some settings that I need to tweak or adjust or is there som issues with the download page at the moment?

 

Looking forward to any replies.

 

Thanks in advance.

 

Igor

Hello Igor,

 

Welcome to our forums.

 

The problem you are encountering is due to an internal defect in your account. This is not a general issue, it's a bug that affects only some users. Unfortunately, users cannot fix this on their own; it needs to be handled by our Customer Service on a case-by-case basis.

 

I have corrected your account. Within 24 hours, you should be able to load the download page. In case it still does not work, please let us know.

 

Sorry about the inconvenience.

 

Regards.

Customer Service
131 Posts
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Registered: ‎03-22-2011
Post 2 of 7

Re: Unable to load the download page

01-29-2013 03:08 AM in reply to: Igor.Bogunic

Hello Igor,

 

Welcome to our forums.

 

The problem you are encountering is due to an internal defect in your account. This is not a general issue, it's a bug that affects only some users. Unfortunately, users cannot fix this on their own; it needs to be handled by our Customer Service on a case-by-case basis.

 

I have corrected your account. Within 24 hours, you should be able to load the download page. In case it still does not work, please let us know.

 

Sorry about the inconvenience.

 

Regards.



Simona Golisciano
New Member
2 Posts
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Registered: ‎01-29-2013
Post 3 of 7

Re: Unable to load the download page

01-29-2013 04:44 AM in reply to: simona.golisciano

Thank you for the quick reply.

 

I'll try tomorrow again, hopefully I'll be succesful.

 

Best Regards,

Igor

Active Member
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Registered: ‎01-31-2013
Post 4 of 7

Re: Unable to load the download page

01-31-2013 12:43 PM in reply to: simona.golisciano

Having this same issue. I posted it here:

 

http://forums.autodesk.com/t5/Installation-Licensing/Can-t-download-software/td-p/3766307

Living by Design
Community Manager
2,736 Posts
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Registered: ‎09-27-2011
Post 5 of 7

Re: Unable to load the download page

01-31-2013 01:40 PM in reply to: SaturnRanchArchitecture

Hi Todd,

 

I've just replied to your original post, stating that I've made the necessary corrections.

 

With that being said, I'd like to point out that anyone who finds themselves in a similar situation can also submit a support request directly through the Subscription Center.



Philip Schmelzer
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Registered: ‎08-01-2012
Post 6 of 7

Re: Unable to load the download page

05-24-2014 08:52 PM in reply to: philip.s

so sorry to revive this old tread however i'm facing the same issue of not able to access the download page to get the latest version. whats worst is that i'm also unable to access the support page to create a ticket....

Community Manager
2,736 Posts
283 Kudos
Registered: ‎09-27-2011
Post 7 of 7

Re: Unable to load the download page

05-27-2014 01:28 PM in reply to: lianbeng

My apologies for the inconvenience.

 

Can you please try again and let me know if the problem persists as I have made an adjustment to your profile. As a temporary workaround you can also download Autodesk software directly from our Virtual Agent.



Philip Schmelzer
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