Installation & Licensing

Installation & Licensing

Reply
New Member
nspengler
Posts: 1
Registered: ‎08-04-2011
Message 1 of 13 (8,297 Views)

Unable to install Autodesk Design Review 2012

8297 Views, 12 Replies
08-04-2011 12:45 AM

Hallo,

 

I have a problem with the installation of Autodesk Design Review 2012 (newest download).

I recieve the error message "microsoft visual c++ 2008 SP1 redistributable is required to continue with the installation."

But this ist installed, also the Version 2005 and 2010 (newest downloads).

I also installed dotnet 3.5 an 4.0 but I still get the error.

I tested 3 different PC's.

 

Can you help me?

 

Greetings, Nico.

 

Employee
whtank
Posts: 119
Registered: ‎06-16-2009
Message 2 of 13 (8,267 Views)

Re: Unable to install Autodesk Design Review 2012

08-05-2011 12:43 AM in reply to: nspengler

Thank you for your question.

 

This is a known issue. We have logged it in Autodesk database. There are several versions of VC++ 2008 redistributables released by Microsoft. However,  Autodesk Design Review 2012 installer required a specific version but not all versions. 

 

You can install Autodesk Design Review 2012 through Autodesk official download page www.autodesk.com/designreview. That installer will help you install the specific version of VC redistributables.

 

Please let me know if this can be of help.

 



Tank
SW Engineer
PSEB-GE-ACRD-CPG
Autodesk, Inc.

New Member
dickesc
Posts: 1
Registered: ‎12-13-2011
Message 3 of 13 (7,957 Views)

Re: Unable to install Autodesk Design Review 2012

12-13-2011 08:39 AM in reply to: whtank

Prior to the getting the Visual Studio 2010 C++ Runtime (0x2;Failed downloading component) error mentioned in this stream I receive "Awaiting an Internet connection to continue" message when attempting to install Design Review 2012 on Windows 7 64 bit PCs.  This occurs immediately after selecting "Next" on the "Thank you for downloading Autodesk Design Review 2012" page .   After a short time the C++ error is displayed with a "Check Internet Connection" message.  Screenshot is attached.

 

I have an internet connection (used to download the DesignReview install executable) and verified these messages aren't generated when installing Design Review 2010 successfully.  Could you provide insight into any differences between the installation executables for the two versions that would assist in diagnosing the issue?  Not clear why 2012 can't see the Internet connection while 2010 completes the install.

 

Regards,
Stan

New Member
administrator
Posts: 1
Registered: ‎12-29-2011
Message 4 of 13 (7,855 Views)

Re: Unable to install Autodesk Design Review 2012

12-29-2011 07:10 AM in reply to: whtank

I am having the exact same problem deploying Design Review 2012 MSI using Group Policy.

 

whtank - can you tell us the exact, specific version of Microsoft Visual C++ 2008 SP1 this requires, and possibly provide a download link? That way I can deploy that to my users first to fix this problem?

 

Thankyou

Employee
whtank
Posts: 119
Registered: ‎06-16-2009
Message 5 of 13 (7,842 Views)

Re: Unable to install Autodesk Design Review 2012

12-29-2011 05:21 PM in reply to: administrator

The VC++ 2008 version is x86 9.0.30729.4148

and you can download it from Microsoft website http://www.microsoft.com/download/en/details.aspx?id=11895

 

Please let me know if you have any further question.



Tank
SW Engineer
PSEB-GE-ACRD-CPG
Autodesk, Inc.

New Member
tjones
Posts: 1
Registered: ‎01-04-2012
Message 6 of 13 (7,772 Views)

Re: Unable to install Autodesk Design Review 2012

01-04-2012 01:45 PM in reply to: nspengler

I was having this same problem.  I installed Visual C++ 2008 using the link provided and that got me past the first error.  I was then getting the same 0x2 error with the next component (Autodesk Design Review 2012).   I noticed in the SetupADR2012 log there was the message Initialize akamai failed.  I went into Programs and Features (Windows 7 64bit OS) and removed the Akamai Netsession Interface.  I then tried running the install again and it worked without issue (starting at the Autodesk Design Review 2012 component).  After install, I now have "Akamai Netsession Interface" and also "Akamai Netsession Interface Service".  When I was having the 0x2 issue, I only had one Akamai entry (the service entry was missing). 

 

Hope this helps someone else.  Fixed my problems!

 

Trev

New Member
samcon
Posts: 1
Registered: ‎04-23-2012
Message 7 of 13 (6,707 Views)

Re: Unable to install Autodesk Design Review 2012

04-23-2012 11:36 AM in reply to: tjones

Good Job Trev. Fixed my issues as well. Funny how Autodesk had no clue about that one... Alain.

New Member
wonwood
Posts: 1
Registered: ‎08-24-2012
Message 8 of 13 (5,837 Views)

Re: Unable to install Autodesk Design Review 2012

08-24-2012 11:01 AM in reply to: tjones

Thanks tjones.  I have been fighting this problem for four hours.  I removed the Akami Net Interface and it started downloand fine.

New Member
ean.carroll
Posts: 1
Registered: ‎08-19-2013
Message 9 of 13 (3,090 Views)

Re: Unable to install Autodesk Design Review 2012

08-19-2013 04:09 AM in reply to: nspengler

Having this exact same issue for Design Review 2013. I have downloaded the C++ redist which got me past the first error, downloaded the .Net4 which got me past the 2nd but can now get no further. Each error in turn is 0x2 : Failed downloading component with the error above that "Please check your internet connection and try again."

 

I have tried this on several machines and no luck, all of our machines are fully up to date (Windows Update). Any advice on this would be gratfully received.

Active Contributor
toddw.schuler
Posts: 32
Registered: ‎11-13-2006
Message 10 of 13 (2,944 Views)

Re: Unable to install Autodesk Design Review 2012

08-27-2013 08:26 AM in reply to: nspengler

I understand the fix: Download the Microsoft Visual C**2010 SP1 Redistributable to your machine. The problem I have is woking with a supplier who is not allowed to download programs from the internet.  I copied an installation of the Design Review program to a CD so it could be installed there. Now what do I tell him to do to fix this?  Send another CD?

 

 

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.