Installation & Licensing

Installation & Licensing

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New Member
vyoralm
Posts: 2
Registered: ‎11-07-2011
Message 1 of 6 (7,399 Views)

Unable to instal ACAD 2012 - Internal Error 2738

7399 Views, 5 Replies
11-07-2011 05:18 AM

Hi all :smileyhappy:

 

I can't instal ACAD 2012 - instal stopped with internal error 2738.

 

I try this http://forums.autodesk.com/t5/Installation-Licensing/Unable-to-Install-ACAD-2012/td-p/2971196 and this http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7289987&linkID=9243099 but without effect :smileysad:

 

Pleas, check ma instal report and try help...

 

Thx :smileyhappy:

Alumni
INACTIVE_Timmy.DeAustria
Posts: 72
Registered: ‎10-04-2011
Message 2 of 6 (7,395 Views)

Re: Unable to instal ACAD 2012 - Internal Error 2738

11-07-2011 06:33 AM in reply to: vyoralm

Try installing .NET Framework 4.0 manually before running setup again.

 

Here is a link to the download for the Microsoft .NET Framework 4.0:

 

For Standalone
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7

 

For Web Installer
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17851

 

Good luck!!!



Timmy De Austria
Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:
New Member
vyoralm
Posts: 2
Registered: ‎11-07-2011
Message 3 of 6 (7,378 Views)

Re: Unable to instal ACAD 2012 - Internal Error 2738

11-07-2011 12:25 PM in reply to: INACTIVE_Timmy.DeAustria

Thx for your tip :smileyhappy:

 

But this step was without effect :smileysad:

 

Have you any idea, please?

 

Last setup log

2011/11/7:21:05:57	Martin Vyoral	VYOSEK_NTB	=== Setup started on VYOSEK_NTB by Martin Vyoral ===
2011/11/7:21:05:57	Martin Vyoral	VYOSEK_NTB	Launch 
2011/11/7:21:07:25	Martin Vyoral	VYOSEK_NTB	=== Setup ended ===

2011/11/7:21:05:58	Martin Vyoral	VYOSEK_NTB	=== Setup started on VYOSEK_NTB by Martin Vyoral ===
2011/11/7:21:05:58	Martin Vyoral	VYOSEK_NTB	Launch 
2011/11/7:21:07:27	Martin Vyoral	VYOSEK_NTB	PageOpen	LaunchDialog		
2011/11/7:21:08:01	Martin Vyoral	VYOSEK_NTB	PageOpen	LicenseDialog		
2011/11/7:21:09:27	Martin Vyoral	VYOSEK_NTB	PageOpen	ProductInfoDialog		
2011/11/7:21:09:46	Martin Vyoral	VYOSEK_NTB	PageOpen	ProductSelectionDialog2		
2011/11/7:21:09:53	Martin Vyoral	VYOSEK_NTB	PageOpen	FullProgressDialog		
2011/11/7:21:09:53	Martin Vyoral	VYOSEK_NTB	Installing .NET Framework Runtime 4.0 Language Pack: C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40LP_Full_x86_x64_1029.exe /q
2011/11/7:21:11:41	Martin Vyoral	VYOSEK_NTB	Install	.NET Framework Runtime 4.0 Language Pack	Succeeded	
2011/11/7:21:11:41	Martin Vyoral	VYOSEK_NTB	Installing DirectX Runtime: C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
2011/11/7:21:12:42	Martin Vyoral	VYOSEK_NTB	Install	DirectX Runtime	Succeeded	
2011/11/7:21:12:42	Martin Vyoral	VYOSEK_NTB	Installing FaroSDK:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/11/7:21:13:02	Martin Vyoral	VYOSEK_NTB	Install	FaroSDK	Succeeded	
2011/11/7:21:13:02	Martin Vyoral	VYOSEK_NTB	Installing Autodesk Material Library 2012:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/11/7:21:13:29	Martin Vyoral	VYOSEK_NTB	Install	Autodesk Material Library 2012	Succeeded	
2011/11/7:21:13:29	Martin Vyoral	VYOSEK_NTB	Installing Autodesk Material Library 2012 - Low Resolution:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/11/7:21:14:07	Martin Vyoral	VYOSEK_NTB	Install	Autodesk Material Library 2012 - Low Resolution	Succeeded	
2011/11/7:21:14:07	Martin Vyoral	VYOSEK_NTB	Installing AutoCAD® 2012:  TRANSFORMS="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\x64\cs-cz\acad\acad.mst;C:\Users\MARTIN~1\AppData\Local\Temp\_AIA738.tmp\x64\acad\acad-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_ERZPH_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2012 - Czech\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/11/7:21:22:16	Martin Vyoral	VYOSEK_NTB	Install	AutoCAD® 2012	Failed	Installation aborted, Result=1603
2011/11/7:21:23:26	Martin Vyoral	VYOSEK_NTB	Rollback	Autodesk Material Library 2012 - Low Resolution	Succeeded	
2011/11/7:21:23:59	Martin Vyoral	VYOSEK_NTB	Rollback	Autodesk Material Library 2012	Succeeded	
2011/11/7:21:24:05	Martin Vyoral	VYOSEK_NTB	Rollback	FaroSDK	Succeeded	
2011/11/7:21:24:05	Martin Vyoral	VYOSEK_NTB	Rollback	DirectX Runtime	Failed	Failure is ignored, Result=1619
2011/11/7:21:24:05	Martin Vyoral	VYOSEK_NTB	Rollback	.NET Framework Runtime 4.0 Language Pack	Failed	Installation aborted, 

 

Active Member
Osi_turk
Posts: 6
Registered: ‎12-08-2011
Message 4 of 6 (7,069 Views)

Re: Unable to instal ACAD 2012 - Internal Error 2738

12-08-2011 08:05 PM in reply to: vyoralm

Hello everyone. i know this problem and solution too ))) please fallow this steps.

first of all you have to delete the relevant registry entries and re-register the DLL.
Please make sure you back up the registry/system before you make any changes to the registry (how u can look at from microsft official site)
To delete the registry, please run following commands with elevated privileges

On Windows 7/64 bit System
1-) reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
2-) reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
u must delete both

optional if you have 32 bit win7
On Windows 7 32 bit
reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f


To Re-register the DLL please run following commands with elevated privileges
make copy+paste one by one
On Windows 7 64 bit System
c:\windows\syswow64\regsvr32 vbscript.dll
c:\windows\system32\regsvr32 vbscript.dll

On Windows 7 32 bit (optional for 32 bit win7)
c:\windows\system32\regsvr32 vbscript.dll

this step is so important. if u want to solve then you have to trust me. If you had McAfee Antivirus in the past (even if you have unistalled it might leave some trace)
please use this tool to remove it completly.
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

now intsall again. it will work, be sure )))) if you had activation problem after install then write me again. i know that slotion too...
Best Regard
Osman from Turkey

New Member
radu_and3
Posts: 1
Registered: ‎09-29-2012
Message 5 of 6 (5,686 Views)

Re: Unable to instal ACAD 2012 - Internal Error 2738

09-29-2012 05:54 AM in reply to: vyoralm

Thanks a lot. It works for autocad 13 also.

Member
jakub.kolar
Posts: 4
Registered: ‎06-18-2013
Message 6 of 6 (3,898 Views)

Re: Unable to instal ACAD 2012 - Internal Error 2738

06-24-2013 12:40 PM in reply to: radu_and3

Don´t you know, how to solve the same error in windows 8 ?

 

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