Installation & Licensing

Installation & Licensing

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Member
ohad111
Posts: 3
Registered: ‎10-13-2013
Message 1 of 60 (33,844 Views)
Accepted Solution

Unable to activate Maya 2014 error 110

33844 Views, 59 Replies
10-13-2013 09:54 AM

hello everyone

 

i have just upgraded to maya 2014 and im unable to activate it.

Installation runs without any problems then when i start maya i see the activation screen and as soon as i click activation i receive a licensing error code 110

 

when i click ok i get this dump

License was not obtained

Tried Maya 2014 (657F1 2014.0.0.F), error 20

 

License method:

environment variable MAYA_LICENSE_METHOD='standalone'

 

Product choice:

environment variable MAYA_LICENSE='unlimited'

 

License file override:

environment variable MAYA_ALT_EN is not set

 

 

i am using Osx 10.9

 

 

Product Support
aaronhai
Posts: 252
Registered: ‎03-25-2010
Message 2 of 60 (33,821 Views)

Re: Unable to activate Maya 2014 error 110

10-13-2013 10:34 PM in reply to: ohad111

Hi ohad111,

 

Welcome to Autodesk Discussion group.

Based on the error code, it appears to be license information file problem. Let's try to re-initialized license information and un-installing Maya:

 

To uninstall Maya on Mac OS X

 
1. Navigate to the Maya directory (by default, /Applications/Autodesk/Maya2014/).
2. Drag the Maya2014 application to the trash.

Re-initialized license information

1. Open a Terminal window and execute both of the following commands, where <productKey> is your product key:
adlmreg –u S <productKey> 2014.0.0.F
2. This ensures that product information is properly removed from the ProductInformation.pit file.
3. You should be prompted to re-activate product.

 

Let us know if that works. Thank you.

 



Aaron Hai
Member
ohad111
Posts: 3
Registered: ‎10-13-2013
Message 3 of 60 (33,758 Views)

Re: Unable to activate Maya 2014 error 110

10-15-2013 10:02 AM in reply to: ohad111

its not working

 

when i try to run the terminal command i receive the following error:

 

Invalid number of arguments.

-usage: ./adlmreg -i N 657D1 ***** 2011.0.0.F 000-00000000 /Library/Application Support/Autodesk/Adlm/PIT/MayaConfig.pit

       ./adlmreg -u N ***** 2011.0.0.F

 

after closer inspection it seems that the path /Library/Application Support/Autodesk/ doesn't exist and reinstalling doesn't create this folder.

Member
ohad111
Posts: 3
Registered: ‎10-13-2013
Message 4 of 60 (33,682 Views)

Re: Unable to activate Maya 2014 error 110

10-18-2013 09:25 AM in reply to: ohad111

Is there anyway to contact autodesk support directly.

 

if i can't get it to work i can't get my assignments done

Product Support
david.lau
Posts: 1,475
Registered: ‎06-18-2008
Message 5 of 60 (33,613 Views)

Re: Unable to activate Maya 2014 error 110

10-21-2013 07:47 AM in reply to: ohad111

Follow these steps exactly.  This will hopefully get you to request an activation.

 

http://upandready.typepad.com/up_and_ready/2013/02/reset-standalone-licensing-on-the-mac.html

 

If you are using Parallels, check out this post:

 

http://upandready.typepad.com/up_and_ready/2013/03/parallels-fusion-boot-camp-autodesk-products.html

 

It's best to use Boot Camp for best performance.

 

Redownload Maya 2014 SP 1 here and re-instal it using your EDU serial number and product key.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21899403&linkID=9242259

 



David Lau
Member
xeno3d
Posts: 3
Registered: ‎10-23-2013
Message 6 of 60 (33,483 Views)

Re: Unable to activate Maya 2014 error 110

10-23-2013 08:17 AM in reply to: ohad111

Running into the same error after doing a fresh install of Mavericks yesterday.  If you look at the os x console when openeing maya 2014 you will see this...

 

10/23/13 11:16:36.295 AM LMU[5580]: 5580 Execing /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/lmuopen
10/23/13 11:16:36.295 AM LMU[5580]: 5580 with argument: lmuopen
10/23/13 11:16:36.295 AM LMU[5580]: 5580 with argument: /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/LMU
10/23/13 11:16:36.324 AM lmuopen[5580]: Launching: /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/LMU
10/23/13 11:16:37.464 AM universalAccessAuthWarn[3424]: AccessibilityAPI: pid 5575, is not allowed to access the accessibility API. Path: /Applications/Autodesk/maya2014/Maya.app/Contents/MacOS/Maya (Leaf request from pid 5581 Path: /Applications/Autodesk/Adlm/R7/LMU.app/Contents/MacOS/LMU)
10/23/13 11:17:01.275 AM Maya[5575]: modalSession has been exited prematurely - check for a reentrant call to endModalSession:
10/23/13 11:17:01.288 AM com.apple.launchd.peruser.501[187]: (com.autodesk.Maya.2014.79232[5575]) Exited with code: 251

 

Looks like something changed in 10.9 that is blocking the Maya licensing....

 

Please updae ASAP Autodesk

Product Support
david.lau
Posts: 1,475
Registered: ‎06-18-2008
Message 7 of 60 (33,478 Views)

Re: Unable to activate Maya 2014 error 110

10-23-2013 08:26 AM in reply to: xeno3d
Member
xeno3d
Posts: 3
Registered: ‎10-23-2013
Message 8 of 60 (33,473 Views)

Re: Unable to activate Maya 2014 error 110

10-23-2013 08:32 AM in reply to: david.lau

Interesting, though not a viable option at the moment.  Is there a fix coming soon?

Member
xeno3d
Posts: 3
Registered: ‎10-23-2013
Message 9 of 60 (33,441 Views)

Re: Unable to activate Maya 2014 error 110

10-23-2013 11:45 AM in reply to: xeno3d

Well that was fast.  Maya 2014 SP3 works like a charm.  Thanks Autodesk!

New Member
ase37
Posts: 1
Registered: ‎10-23-2013
Message 10 of 60 (33,378 Views)

Re: Unable to activate Maya 2014 error 110

10-23-2013 05:02 PM in reply to: ohad111

I'm having this issue on my Macbook Pro with Maya 2014 Student edition and can't seem to fix this. Everytime I click activate in the Licensing Window it  displays an error message reading:

 

A license error has occurced. Contact your technical support representative for assistance

To  help determine the nature of the problem, the error code is : 110

 

Any ideas?

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