Installation & Licensing

Installation & Licensing

New Member
2 Posts
0 Kudos
Registered: ‎11-26-2012
Post 1 of 2

Unable to activate 3dsMax Design "Error 5"

601 Views, 1 Replies
11-26-2012 10:25 AM

Hi, I can’t activate Autodesk 3ds Max Design 2013, and haven’t been able to find a solution that works online, so I’m hoping you guys might be able to help me.

Whenever I start, it hangs for about a minute and then I get the error “The software license check out failed. Error 5” I have a valid student licence, which i’ve tried to use on the On-line activation site, but without the Product Request code I can’’t complete it.


I’ve already tried uninstalling/re-installing it three times.


I’ve “prepared” my computer as shown in…


I’ve installed/run the program as administrator
Run it under XP SP3 compatibility mode
Disabled my firewall, even told my hardware firewall to forward external ports to my machine.
But the exact same problem happens every time.
I’ve also restarted the FLEX service, and set it to automatic.


I use: [You should find MSINFO32.txt attached]
Microsoft Windows 8 Pro 32Bit Version 6.2.9200 Build 9200
Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, 3801 Mhz, 4 Core(s)
Memory (RAM) 8.00 GB
DirectX version: 11.0
GPU processor: GeForce GTX 560
Driver version: 310.61
Dedicated video memory: 1024 MB GDDR5
Any help would be appreciated, thanks.

New Member
2 Posts
0 Kudos
Registered: ‎11-26-2012
Post 2 of 2

Re: Unable to activate 3dsMax Design "Error 5"

11-26-2012 10:27 AM in reply to: ccoronad

Additionally I deleted C:\ProgramData\FLEXnet and restarted the service as mentioned in another post, but that didn't help either.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Are you interested in helping shape the future of the Autodesk Community? To participate in this brief usability study, please click here. Your time and input is greatly appreciated!