Installation & Licensing

Installation & Licensing

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New Member
JODIEROBERTSON4839
Posts: 1
Registered: ‎10-03-2013
Message 1 of 24 (504 Views)

Unable to Access Subscription Center- Error #111

504 Views, 23 Replies
10-03-2013 01:55 PM

We recently purchased new licenses, but we can't get into subscription center to download them and get the serial numbers.

 

We the this error message  There was an internal problem with the data submitted. Please let the Autodesk Business Center know, error #111

 

Please assist

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 2 of 24 (483 Views)

Re: Unable to Access Subscription Center- Error #111

10-03-2013 03:54 PM in reply to: JODIEROBERTSON4839

Hello Jodie,

 

Welcome to the Forums!

 

I apologize for your difficulty in logging into the Subscription Center. I've corrected your account and verified that you are now able to access it as designed. Your new password and email address have just been DM'd to you.

 

Can  you please log in using the new information after clearing your cache and cookies and verify all is fixed?

 

Thank you!



Amanda Kinley
New Member
brechtpauwels9302
Posts: 1
Registered: ‎02-02-2009
Message 3 of 24 (433 Views)

Re: Unable to Access Subscription Center- Error #111

10-23-2013 06:52 AM in reply to: amanda.k

I have the same message when I want to access Subscription Center.

Can you help me too please?

Customer Service
simona.golisciano
Posts: 131
Registered: ‎03-22-2011
Message 4 of 24 (426 Views)

Re: Unable to Access Subscription Center- Error #111

10-23-2013 07:45 AM in reply to: brechtpauwels9302

Hello Brecht,

 

Welcome to our forums.

 

I'm working to fix your Subscription account issue. Once it is solved, I'll confirm to you by e-mail via your Case # 08891667.

 

Sorry about the inconvenience.



Simona Golisciano
New Member
mriggs
Posts: 1
Registered: ‎05-09-2012
Message 5 of 24 (315 Views)

Re: Unable to Access Subscription Center- Error #111

11-20-2013 10:44 AM in reply to: simona.golisciano

I am also having the same issue. Is this the correct avenue for a fix or should I contact customer support directly?

Community Manager
jessica.t
Posts: 1,996
Registered: ‎02-28-2012
Message 6 of 24 (312 Views)

Re: Unable to Access Subscription Center- Error #111

11-20-2013 11:44 AM in reply to: mriggs

Hi Marc,

 

We can assist you with this issue but in the future if you would like to contact Customer Service directly you can always do that as well.

 

However I researched your email address in our system and I do not see you as being associated to an active Subscription Center account. If you need to be added to an existing contract you will need to contact your Contract Manager to have that person add you as an end user.

 

If you would like to send me a Private Message with your most recent serial number I could also further investigate that way. However, the Contract Manager alone retains the authority to add you the contract or not.

 

I hope this helps! If you have any other questions or information please respond to this post.

 

Thank you!



Jessica Thrasher
New Member
bmcdonald0945
Posts: 1
Registered: ‎03-01-2013
Message 7 of 24 (263 Views)

Re: Unable to Access Subscription Center- Error #111

02-04-2014 01:33 PM in reply to: jessica.t

I cannot access the subscription center either. I tried resetting my password but it still times out. Please help

Community Manager
jessica.t
Posts: 1,996
Registered: ‎02-28-2012
Message 8 of 24 (248 Views)

Re: Unable to Access Subscription Center- Error #111

02-04-2014 04:40 PM in reply to: bmcdonald0945

Hi Bryan!

 

I have re-synced your account profile and changed your password so that you can now access the Subscription Center. Your user ID and password have been sent to you in a private message.

 

If you have further questions or concerns please feel free to respond to this post.

 

Thank you!



Jessica Thrasher
New Member
egoodson
Posts: 1
Registered: ‎02-18-2014
Message 9 of 24 (227 Views)

Re: Unable to Access Subscription Center- Error #111

02-18-2014 09:58 AM in reply to: jessica.t

I am also getting an error 111.  Can you help me?

Community Manager
jessica.t
Posts: 1,996
Registered: ‎02-28-2012
Message 10 of 24 (218 Views)

Re: Unable to Access Subscription Center- Error #111

02-18-2014 10:27 AM in reply to: egoodson

Hi Eddie and welcome to the Autodesk Community!

 

You are receiving the Error 111 because you are not associated to an Autodesk Subscription account. You are also shown as not having any registered products in your name. If your company has Subscription and you wish the access the Subscription Center, please contact the person who manages your licenses and ask that person to add you as an end user.

 

If you have further questions please respond to this post. Thank you!



Jessica Thrasher
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