Installation & Licensing

Installation & Licensing

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New Member
jgehrke01
Posts: 2
Registered: ‎01-31-2013
Message 1 of 9 (304 Views)

Unable to access Download site

304 Views, 8 Replies
01-31-2013 04:30 PM

Hi!

 

I'm unable to load the download page or even put in a support case.

 

https://sso.autodesk.com/idp/startSSO.ping?PartnerSpId=https://saml.salesforce.com&TargetResource=%2...

 

When I press the button "Download Your Upgrade Now" (yellow color), the page just keeps loading and loading but nothing happends.

I've tried to access it from both Internet Explorer 9 and Firefox.

 

I understand that this is a internal error on the account.

 

Please resolve this issue.

 

Thank you.

Customer Service
joane.bonghanoy
Posts: 727
Registered: ‎06-06-2011
Message 2 of 9 (294 Views)

Re: Unable to access Download site

01-31-2013 06:08 PM in reply to: jgehrke01

Hi Jacque,

 

Changes were made to your account, please do try logging in to Subscription Center using your Contract Manager access and try downloading the software.

 

I will Private Message you your Contract Manager access (click on the small envelope beside your profile name). 



Joane Bonghanoy
New Member
juri.nikitin
Posts: 1
Registered: ‎02-01-2013
Message 3 of 9 (280 Views)

Re: Unable to access Download site

02-01-2013 04:05 AM in reply to: joane.bonghanoy

I have exactly the same issue. What I have to do?

 

 

Community Manager
camilo.lemos
Posts: 1,054
Registered: ‎09-28-2011
Message 4 of 9 (269 Views)

Re: Unable to access Download site

02-01-2013 05:00 AM in reply to: juri.nikitin

Hi juri.nikitin and welcome to the forums!

 

We have applied a fix to your account which should prevent the looping issue from happening again. This fix can take a few hours to be active on the Subscription Center so the next steps you need to follow now are:

 

* Log out of the Subscription Center

* Wait at least one hour
* Clear your browser's cookies, cache and browsing history

* Close and re-open your broswer

* Log back in the Subscription Center and try again to download.

 

Apologies for the delay this may cause and let me know if you encounter any other issues.

 

Regards,



Camilo Lemos
New Member
jgehrke01
Posts: 2
Registered: ‎01-31-2013
Message 5 of 9 (250 Views)

Re: Unable to access Download site

02-01-2013 07:34 PM in reply to: joane.bonghanoy
Good Evening, I am assisting Jacque Gehrke with her AutoDesk Subscription and download issues. She is unable to download any updates. Changes were made yesterday and now she's unable to access the subscription site at all. Please see the following screen shot. Of course when you click on the Subscription Customer Service Link, she receives the following. What needs to be done to get this resolved? Thank you, Todd Goggins Brunswick Service Delivery 920-929-5420 ::smileytongue:LEASE NOTE: Available 2nd Shift. 2pm to 11pm Monday thru Friday. :: ************************** This e-mail message may contain confidential or privileged information. If you are not the intended recipient, please delete the message and any attachments and notify the sender by return e-mail. You should not retain, distribute, disclose or use any of the information in this message. **************************
New Member
devinoishi
Posts: 1
Registered: ‎02-01-2013
Message 6 of 9 (244 Views)

Re: Unable to access Download site

02-01-2013 11:14 PM in reply to: jgehrke01

I have the same issue. I logged in and tried to download the software. I already have older versions on my old laptop but have a new desktop I would like top try the software on. Am i allowed only one copy?

 

thanks

Community Manager
philip.s
Posts: 2,511
Registered: ‎09-27-2011
Message 7 of 9 (202 Views)

Re: Unable to access Download site

02-04-2013 01:39 PM in reply to: devinoishi

My apologies for the inconvenience Jacque and Devin.

 

We were experiencing an issue earlier this weekend that was preventing the download buttons from displaying correctly on multiple Autodesk sites. This has sense been resolved and you should now again be able to download the software.

Please let us know if you're still unable to and we'll troubleshoot accordingly.



Philip Schmelzer
New Member
steve
Posts: 2
Registered: ‎09-27-2006
Message 8 of 9 (92 Views)

Re: Unable to access Download site

03-31-2014 10:39 AM in reply to: philip.s

I've seen several articles where people cannto access the download site and get an message. In all cases it appears that the account needs to be reset. Can you please action this on my account. I have asked for this to be fixed via the sign in assistance link, but it has not been resolved - CaseNo:09373403

 

https://autodesk.secure.force.com/OpenCustomerPortal/SSOErrorPage error message.JPG

Community Manager
jessica.t
Posts: 1,445
Registered: ‎02-28-2012
Message 9 of 9 (81 Views)

Re: Unable to access Download site

03-31-2014 01:42 PM in reply to: steve

Hi Steve,

 

Thank you for your post! I looked up your case and saw that your case is being worked on by one of our representatives. Thank you for your patience as work to resolve this issue. If you have any other questions or concerns please let me know. Thanks again!



Jessica Thrasher
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