Installation & Licensing

Installation & Licensing

New Member
Posts: 2
Registered: ‎09-12-2012
Message 1 of 3 (143 Views)

Unable to Access Download Page

143 Views, 2 Replies
02-20-2013 07:01 AM

I am a new user and am unable to access the download page. It forwards me to the sso subdomain and the page remains blank and the page title says "Submit Form". I also cannot load the tech support page to submit a new ticket due to the same problem.


I am attempting to download the latest AutoCAD Architecture.


I found in other threads that this is an account issue on Autodesk's end. Can my account please be corrected ASAP?



Customer Service
Posts: 131
Registered: ‎03-22-2011
Message 2 of 3 (120 Views)

Re: Unable to Access Download Page

02-20-2013 08:00 AM in reply to: michael.larosa

Hi Michael,


Welcome to our forums.


I've done some internal corrections in your account. Please allow 24 hours for these changes to be effective, then try again to access the Download page and the Technical Support area. If it still does not work, please let us know. In that case, we may have to reset your password.


Sorry about the inconvenience.



Simona Golisciano
New Member
Posts: 2
Registered: ‎09-12-2012
Message 3 of 3 (109 Views)

Re: Unable to Access Download Page

02-20-2013 08:25 AM in reply to: simona.golisciano

Thank you.


I am able to access the page now.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Are You Going To Be @ AU 2014? Feel free to drop by our AU topic post and share your plans, plug a class that you're teaching, or simply check out who else from the community might be in attendance. Ohh and don't forgot to stop by the Autodesk Help | Learn | Collaborate booths in the Exhibit Hall and meet our community team if you get a chance!