Installation & Licensing

Installation & Licensing

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Active Member
sdolinsky
Posts: 8
Registered: ‎04-28-2011
Message 1 of 6 (615 Views)

Troubles installing Product Design Suite Premium 2012

615 Views, 5 Replies
04-28-2011 12:45 PM

When I start the set up (Setup.exe) the initialization begins and I immediately get an error which reads "The system cannot open the device or file specified",,,please let me know if you may have a proposed solution.

 

Best Regards,

Scott Dolinsky

Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 2 of 6 (586 Views)

Re: Troubles installing Product Design Suite Premium 2012

05-02-2011 06:30 AM in reply to: sdolinsky

Please post all the log files from the %temp% folder.(as zipped)

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Active Member
sdolinsky
Posts: 8
Registered: ‎04-28-2011
Message 3 of 6 (574 Views)

Re: Troubles installing Product Design Suite Premium 2012

05-02-2011 02:13 PM in reply to: sdolinsky

The "Can't Open" folder consists of the 2 files that the Setup cannot open.

 

Thanks

 

Product Support
hashim.mundol
Posts: 1,458
Registered: ‎05-21-2010
Message 4 of 6 (564 Views)

Re: Troubles installing Product Design Suite Premium 2012

05-02-2011 11:41 PM in reply to: sdolinsky

Please try to copy the media content locally to the disk and then try to run the setup

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Active Member
sdolinsky
Posts: 8
Registered: ‎04-28-2011
Message 5 of 6 (549 Views)

Re: Troubles installing Product Design Suite Premium 2012

05-03-2011 10:36 AM in reply to: hashim.mundol

I have already tried that, and no it does not work. The same errors pop up.

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 6 of 6 (545 Views)

Re: Troubles installing Product Design Suite Premium 2012

05-03-2011 10:44 AM in reply to: sdolinsky

There are a couple of things that can cause this:

 

1.  You are installing from a Terminal Server, mapped drive, or have invalid mapped drives and paths on your computer. 

 

2.  Your hard drive is using the Encrypted File System (EFS) and the installer doesn't have access to the locations it needs.  Turn off file encryption.

 

3.  Your Windows Installer needs updated.  Get the latest version from Microsoft. 

 

4.  You don't have permissions to write to your %TEMP% location.  Check your privileges as well as those listed in the temp folder for your profile. 

 

 

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