Installation & Licensing

Installation & Licensing

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Trouble Downloading

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01-12-2013 06:21 PM

I have tried downloading on three different computers. I get no download "button" therefor I cannot download. I have tried on a Windows 8 64-bit pc using Chrome, a Win 7 using explorer, and mac using Chrome and Safari... Help.

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Re: Trouble Downloading

01-12-2013 06:40 PM in reply to: ashableii

I have the same problem right now. If you look carefully, the button appears for a brief moment, but then disappears. Must be a bug.

 

Any fixes?

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Re: Trouble Downloading

01-12-2013 09:02 PM in reply to: ashableii

Click extremely quickly and if you get lucky youll hit it just right and it'll dl.

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Re: Trouble Downloading

01-12-2013 11:55 PM in reply to: gensolo

I cant believe that worked. Thanks for the help.

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Re: Trouble Downloading

01-13-2013 03:14 AM in reply to: ashableii

I have the same problem and download won't start no matter how fast I click on the dissapearing button.... If someone could help me I would be most grateful! Have some deadlines coming up next week so I really need help with this!

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Re: Trouble Downloading

01-13-2013 04:28 AM in reply to: emeliewedenberg

I had been using Chrome, but I switched to Internet Explorer. I had to try it a couple times, but get your mouse to where the Download button should be, and then hit F5 (refresh). They click like crazy. I don't think I even saw the button appear, but after clicking (and keep clicking until something happens, don't stop), the download worked for me. 

 
Seems silly, but it worked in the end. 
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Re: Trouble Downloading

01-13-2013 04:42 AM in reply to: mmanahan

Thank you so much! This actually worked! Downloding started just now :smileyhappy:

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