Installation & Licensing

Installation & Licensing

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New Member
ashableii
Posts: 1
Registered: ‎01-12-2013
Message 1 of 7 (163 Views)

Trouble Downloading

163 Views, 6 Replies
01-12-2013 06:21 PM

I have tried downloading on three different computers. I get no download "button" therefor I cannot download. I have tried on a Windows 8 64-bit pc using Chrome, a Win 7 using explorer, and mac using Chrome and Safari... Help.

New Member
mmanahan
Posts: 2
Registered: ‎01-12-2013
Message 2 of 7 (159 Views)

Re: Trouble Downloading

01-12-2013 06:40 PM in reply to: ashableii

I have the same problem right now. If you look carefully, the button appears for a brief moment, but then disappears. Must be a bug.

 

Any fixes?

New Member
gensolo
Posts: 1
Registered: ‎01-12-2013
Message 3 of 7 (140 Views)

Re: Trouble Downloading

01-12-2013 09:02 PM in reply to: ashableii

Click extremely quickly and if you get lucky youll hit it just right and it'll dl.

New Member
taran84
Posts: 2
Registered: ‎01-12-2013
Message 4 of 7 (132 Views)

Re: Trouble Downloading

01-12-2013 11:55 PM in reply to: gensolo

I cant believe that worked. Thanks for the help.

New Member
emeliewedenberg
Posts: 2
Registered: ‎01-13-2013
Message 5 of 7 (121 Views)

Re: Trouble Downloading

01-13-2013 03:14 AM in reply to: ashableii

I have the same problem and download won't start no matter how fast I click on the dissapearing button.... If someone could help me I would be most grateful! Have some deadlines coming up next week so I really need help with this!

New Member
mmanahan
Posts: 2
Registered: ‎01-12-2013
Message 6 of 7 (110 Views)

Re: Trouble Downloading

01-13-2013 04:28 AM in reply to: emeliewedenberg

I had been using Chrome, but I switched to Internet Explorer. I had to try it a couple times, but get your mouse to where the Download button should be, and then hit F5 (refresh). They click like crazy. I don't think I even saw the button appear, but after clicking (and keep clicking until something happens, don't stop), the download worked for me. 

 
Seems silly, but it worked in the end. 
New Member
emeliewedenberg
Posts: 2
Registered: ‎01-13-2013
Message 7 of 7 (105 Views)

Re: Trouble Downloading

01-13-2013 04:42 AM in reply to: mmanahan

Thank you so much! This actually worked! Downloding started just now :smileyhappy:

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