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Trial download installation fails

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Message 1 of 3
bhdavis
Enthusiast
438 Views, 2 Replies
‎02-13-2014 06:59 AM
‎02-13-2014 06:59 AM

Trial download installation fails

I'm going to upgrade from LT 2008 to 2014.  I downloaded the trial to my laptop and the installation failed to complete but the program is running but without the Start menu links being installed.

 

I just tried to do the download onto my desktop PC.  The installation failed after appearing to be near completion.  This has happened twice.

 

I'm hesitant to spend the money for the new version if the download won't install.

 

Windows 8

Intel I5 3.4 system

8 gig of RAM

 

Thanks,

BH

 

Here is the log file of he install:

 

2014/2/13:07:34:11    BH Davis    OFFICE    === Setup started on OFFICE by BH Davis ===
2014/2/13:07:34:11    BH Davis    OFFICE    Path_Length: 152
2014/2/13:07:34:11    BH Davis    OFFICE    Current Directory C:\Autodesk\AutoCADLT_2014_SWL_English_Win_32_64bit_wi_en-us
2014/2/13:07:34:11    BH Davis    OFFICE    Launch
2014/2/13:07:34:11    BH Davis    OFFICE    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/AutoCADLT_2014_SWL_English_Win_32_64bit_wi_en-us_... /akamai /auth authparam /sid SESSION_ID        
2014/2/13:07:34:11    BH Davis    OFFICE    Path_Length: 152
2014/2/13:07:34:11    BH Davis    OFFICE    Current Directory C:\Users\BHDAVI~1\AppData\Local\Temp\_AI151F.tmp
2014/2/13:07:36:02    BH Davis    OFFICE    === Setup ended ===

2014/2/13:07:34:12    BH Davis    OFFICE    === Setup started on OFFICE by BH Davis ===
2014/2/13:07:34:12    BH Davis    OFFICE    Path_Length: 152
2014/2/13:07:34:12    BH Davis    OFFICE    Current Directory C:\Users\BHDAVI~1\AppData\Local\Temp\_AI151F.tmp
2014/2/13:07:34:12    BH Davis    OFFICE    Launch
2014/2/13:07:34:15    BH Davis    OFFICE    Download    Play    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/SETUP_x64....
2014/2/13:07:36:02    BH Davis    OFFICE    Download    Complete    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/SETUP_x64....
2014/2/13:07:36:02    BH Davis    OFFICE    Install    CustomCallback    Info    Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\BHDAVI~1\AppData\Local\Temp\_AI151F.tmp\Setup\AcSetup.dll
2014/2/13:07:36:02    BH Davis    OFFICE    Install    CustomCallback    Info    Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/2/13:07:36:02    BH Davis    OFFICE    PageOpen    LaunchDialog        
2014/2/13:09:02:48    BH Davis    OFFICE    PageOpen    LicenseDialog        
2014/2/13:09:02:52    BH Davis    OFFICE    PageOpen    ProductInfoDialog        
2014/2/13:09:02:56    BH Davis    OFFICE    PageOpen    ProductSelectionDialog2        
2014/2/13:09:03:11    BH Davis    OFFICE    PageOpen    FullProgressDialog        
2014/2/13:09:03:12    BH Davis    OFFICE    Download    Play    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/DIRECTX.ta...
2014/2/13:09:03:37    BH Davis    OFFICE    Download    Complete    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/DIRECTX.ta...
2014/2/13:09:03:37    BH Davis    OFFICE    Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD LT 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/2/13:09:03:45    BH Davis    OFFICE    Install    DirectX Runtime    Succeeded    
2014/2/13:09:03:46    BH Davis    OFFICE    Download    Play    CM    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CM.tar.lzm...
2014/2/13:09:05:08    BH Davis    OFFICE    Download    Complete    CM    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CM.tar.lzm...
2014/2/13:09:05:08    BH Davis    OFFICE    Installing Autodesk Material Library 2014:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:05:19    BH Davis    OFFICE    Install    Autodesk Material Library 2014    Succeeded    
2014/2/13:09:05:20    BH Davis    OFFICE    Download    Play    CMILB    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CMILB.tar....
2014/2/13:09:07:11    BH Davis    OFFICE    Download    Complete    CMILB    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CMILB.tar....
2014/2/13:09:07:11    BH Davis    OFFICE    Installing Autodesk Material Library 2014 - Base Image Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:07:23    BH Davis    OFFICE    Install    Autodesk Material Library 2014 - Base Image Library    Succeeded    
2014/2/13:09:07:23    BH Davis    OFFICE    Installing Autodesk Content Service:  INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\Autodesk AutoCAD LT 2014\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x86),.NET Framework Runtime 4.0,;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:07:27    BH Davis    OFFICE    Install    Autodesk Content Service    Succeeded    
2014/2/13:09:07:27    BH Davis    OFFICE    Installing Autodesk Content Service Language Pack:  ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=0 SETUP_ISLANGUAGEPACK=1 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:07:29    BH Davis    OFFICE    Install    Autodesk Content Service Language Pack    Succeeded    
2014/2/13:09:07:29    BH Davis    OFFICE    Download    Play    ACADLT    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/ACADLT_x64...
2014/2/13:09:15:05    BH Davis    OFFICE    Download    Aborted    ACADLT    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/ACADLT_x64...
2014/2/13:09:15:05    BH Davis    OFFICE    Install    Autodesk® AutoCAD LT® 2014    Failed    Download Failed, Installation aborted, Result=1603
2014/2/13:09:15:07    BH Davis    OFFICE    Rollback    Autodesk Content Service Language Pack    Succeeded    
2014/2/13:09:15:43    BH Davis    OFFICE    Rollback    Autodesk Content Service    Succeeded    
2014/2/13:09:15:55    BH Davis    OFFICE    Rollback    Autodesk Material Library 2014 - Base Image Library    Succeeded    
2014/2/13:09:16:21    BH Davis    OFFICE    Rollback    Autodesk Material Library 2014    Succeeded    
2014/2/13:09:16:21    BH Davis    OFFICE    Rollback    DirectX Runtime    Failed    Failure is ignored, Result=1619
2014/2/13:09:16:21    BH Davis    OFFICE    PageOpen    InstallCompleteDialog        
2014/2/13:09:20:16    BH Davis    OFFICE    === Setup ended ===

2014/2/13:09:21:48    BH Davis    OFFICE    === Setup started on OFFICE by BH Davis ===
2014/2/13:09:21:48    BH Davis    OFFICE    Path_Length: 152
2014/2/13:09:21:48    BH Davis    OFFICE    Current Directory C:\Autodesk\AutoCADLT_2014_SWL_English_Win_32_64bit_wi_en-us
2014/2/13:09:21:48    BH Davis    OFFICE    Launch
2014/2/13:09:21:48    BH Davis    OFFICE    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/AutoCADLT_2014_SWL_English_Win_32_64bit_wi_en-us_... /akamai /auth authparam /sid SESSION_ID        
2014/2/13:09:21:48    BH Davis    OFFICE    Path_Length: 152
2014/2/13:09:21:48    BH Davis    OFFICE    Current Directory C:\Users\BHDAVI~1\AppData\Local\Temp\_AI99C3.tmp
2014/2/13:09:21:49    BH Davis    OFFICE    === Setup ended ===

2014/2/13:09:21:48    BH Davis    OFFICE    === Setup started on OFFICE by BH Davis ===
2014/2/13:09:21:48    BH Davis    OFFICE    Path_Length: 152
2014/2/13:09:21:48    BH Davis    OFFICE    Current Directory C:\Users\BHDAVI~1\AppData\Local\Temp\_AI99C3.tmp
2014/2/13:09:21:48    BH Davis    OFFICE    Launch
2014/2/13:09:21:49    BH Davis    OFFICE    Download    Skipped    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/SETUP_x64....
2014/2/13:09:21:49    BH Davis    OFFICE    Install    CustomCallback    Info    Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\BHDAVI~1\AppData\Local\Temp\_AI99C3.tmp\Setup\AcSetup.dll
2014/2/13:09:21:49    BH Davis    OFFICE    Install    CustomCallback    Info    Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/2/13:09:21:49    BH Davis    OFFICE    PageOpen    LaunchDialog        
2014/2/13:09:21:52    BH Davis    OFFICE    PageOpen    LicenseDialog        
2014/2/13:09:21:55    BH Davis    OFFICE    PageOpen    ProductInfoDialog        
2014/2/13:09:21:59    BH Davis    OFFICE    PageOpen    ProductSelectionDialog2        
2014/2/13:09:27:18    BH Davis    OFFICE    PageOpen    FullProgressDialog        
2014/2/13:09:27:19    BH Davis    OFFICE    Download    Skipped    DIRECTX    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/DIRECTX.ta...
2014/2/13:09:27:19    BH Davis    OFFICE    Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD LT 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/2/13:09:27:21    BH Davis    OFFICE    Install    DirectX Runtime    Succeeded    
2014/2/13:09:27:21    BH Davis    OFFICE    Download    Skipped    CM    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CM.tar.lzm...
2014/2/13:09:27:21    BH Davis    OFFICE    Installing Autodesk Material Library 2014:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:27:33    BH Davis    OFFICE    Install    Autodesk Material Library 2014    Succeeded    
2014/2/13:09:27:33    BH Davis    OFFICE    Download    Skipped    CMILB    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/CMILB.tar....
2014/2/13:09:27:33    BH Davis    OFFICE    Installing Autodesk Material Library 2014 - Base Image Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:27:44    BH Davis    OFFICE    Install    Autodesk Material Library 2014 - Base Image Library    Succeeded    
2014/2/13:09:27:44    BH Davis    OFFICE    Installing Autodesk Content Service:  INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\Autodesk AutoCAD LT 2014\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x86),.NET Framework Runtime 4.0,;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:27:48    BH Davis    OFFICE    Install    Autodesk Content Service    Succeeded    
2014/2/13:09:27:48    BH Davis    OFFICE    Installing Autodesk Content Service Language Pack:  ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® LT 2014" SETUP_PACKAGECODE={D54FD115-F651-4237-B57C-E4230340EAB6} SETUP_UNINSTALLKEYS=0 SETUP_ISLANGUAGEPACK=1 SETUP_PRODUCTDEPENDENCIES=";;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD LT 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/2/13:09:27:50    BH Davis    OFFICE    Install    Autodesk Content Service Language Pack    Succeeded    
2014/2/13:09:27:51    BH Davis    OFFICE    Download    Play    ACADLT    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/ACADLT_x64...
2014/2/13:09:35:27    BH Davis    OFFICE    Download    Aborted    ACADLT    http://trial2.autodesk.com/SWDLDNET3/2014/ACDLT/WI/{DD86A595-6C57-42A2-874F-C81BDF5A0EFA}/ACADLT_x64...
2014/2/13:09:35:27    BH Davis    OFFICE    Install    Autodesk® AutoCAD LT® 2014    Failed    Download Failed, Installation aborted, Result=1603
2014/2/13:09:35:28    BH Davis    OFFICE    Rollback    Autodesk Content Service Language Pack    Succeeded    
2014/2/13:09:35:31    BH Davis    OFFICE    Rollback    Autodesk Content Service    Succeeded    
2014/2/13:09:35:43    BH Davis    OFFICE    Rollback    Autodesk Material Library 2014 - Base Image Library    Succeeded    
2014/2/13:09:36:10    BH Davis    OFFICE    Rollback    Autodesk Material Library 2014    Succeeded    
2014/2/13:09:36:10    BH Davis    OFFICE    Rollback    DirectX Runtime    Failed    Failure is ignored, Result=1619

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2 REPLIES 2
Message 2 of 3
dembkod
Community Manager
in reply to: bhdavis
‎02-13-2014 07:05 AM
‎02-13-2014 07:05 AM

bhdavis,

 

Hello. Uninstall whatever is installed on your machine using the MS Uninstall tool:

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

After this, I would get eth trial again, but not use “Install Now”. Click the arrow next to the button and set to “Download Now”. Then download the program completely and then run the setup.exe installer from the download folder.

 

http://www.autodesk.com/products/autodesk-autocad-lt/free-trial

 

Thank you for taking part in our community!



David Dembkoski
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Message 3 of 3
bhdavis
Enthusiast
in reply to: bhdavis
‎02-13-2014 07:22 AM
‎02-13-2014 07:22 AM

Thanks for the quick reply.

 

Will the MS uninstall have any impact on my AutoCAD LT 2008 installation?  From what you are saying it sounds like it will only remove the LT 2014 files.

 

BH

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