Top 5 issues (forums) in March 2014

[david.lau]

Recently, I was given some data on the Top 5 forum post activities in the Install & Licensing Discussions group and we were trying to figure out a way to solve them.  So drum roll please, I am hoping to post the Top 5 forum issues each month.   I will try to highlight knowledge base articles, workflows, tips, & tricks as necessary.

http://upandready.typepad.com/up_and_ready/2014/03/top-5-forum-posts-in-march-2014.html

[yantub]

Maya The serial number you entered is not valid. Try again. (1)

Hello i have purchase Maya 2012 , since that i have used it, then i needed to reinstall Maya, now i can't install Maya because it can`t recognise my serial number that i have purchased.

It give that error "The serial number you entered is not valid. Try again. (1)"

Im on macbook os x

please help me

[yantub]

Hello i have purchase Maya 2012 , since that i have used it, then i needed to reinstall Maya, now i can't install Maya because it can`t recognise my serial number that i have purchased.

It give that error "The serial number you entered is not valid. Try again. (1)"

Im on macbook os x

please help me

[c_batchelar]

so trying to install inventer on a student liscence, im unable to install from directly as the network fails at about 90% every time, and the extremly slow browser down load (6hours) runs fine untill after the intilall installing of components when you go to install the main programes it trys for about 2 seconds then turns up with a failed to install on all the components....???? anything that i can do or should i just go pay for solid works?

[jessica.t]

Hi @yantub,

Please contact the Activation and Registration department directly for licensing assistance:

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus
4.    Select “I Still Need Help”  if you need personal assistance

Thank you!

[jessica.t]

Hi @c_batchelar,

Sorry for the install trouble, will you try this Autodesk Solution and let me know if it helps resolves the issue? Thanks!

[Anonymous]

hi /smile

I hate to be a bore but im having that issue with the whole invalid serial number (1) thing.

I have a single seat license but my old computer imploded a few months ago and i have been slowly repopulating my new computer with the programs i use. This might be of interest, i was up untill recently a subscription customer but have had to stop that service for the time being but i have been assured that no longer being on subscription shouldnt impact my ability to install and run the software i acquired whilst subbing. Who's the unlucky person who gets to deal with my boring probably minor issue?  /smile

I'm currently trying to install my 3ds max 2013 copy as it was the last one i recieved in physical form and didnt really want to do a big download for 2014 (which was the last version i had access too under my sub plan)

[camilo.lemos]

Hi @Anonymous ,

For direct activation and licensing assistance, please contact our License Assistance team by clicking on this link and then following the prompts:

Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

You will be able to contact the License Assistance Team either via Chat or e-mail.

Thank you

[Anonymous]

Hi camilo.lemos

thanks for that i wasnt sure what i needed to do specifically, will get in touch with the License Assist team. Am currently building a prototype starship in the 30-day trial mode, it feels odd lol

[jessica.t]

No worries, @Anonymous! Let us know if we can be of further assistance!  

[Anonymous]

thanks Jessica, all is sorted now, got my activation fixed and all good to go, can get focused on my new fleet carrier!

[jessica.t]

Great news! Good luck on the project!

[bhuxham1]

I purchased Revit LT from subscription centre in Australia, but the download file for 2015 version does not work and the serial number for 2014 does not work as I am not in the US!!!!

Now I cannot use the files created in 2015 as the unlicensed 2014 cannot read them.

[Anonymous]

I realise that this question may be out of place here however I am really stuck.

I am having trouble making a new question on these forums. I can reply to questions that people have allready made but can not see where to make one my self. Could you please help me? For some reason theredoes not seem to be a button for this when I vist it the page.

Paul