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The software license check out failed. Error 25.

9 REPLIES 9
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Message 1 of 10
Alison24
35348 Views, 9 Replies

The software license check out failed. Error 25.

I have Windows XP Professional, and I accidentally uninstalled 3ds Max 2011 (32-bit). I used System Restore to get it back on my laptop, and used the repair option of 3ds Max on the Add or Remove Programs section to try and fix it up. But now whenever I tried opening 3ds max, but it keeps saying 'The software license check out failed. Error 25.'

 

Can someone help me out?

9 REPLIES 9
Message 2 of 10
david.lau
in reply to: Alison24

Can you remove the .data file and then re-launch product?  The .data file is located here:

 

 

Windows 7

 

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

 

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001

 


Windows XP

 

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data

 

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data_backup.001

 



David Lau
Message 3 of 10
Alison24
in reply to: david.lau

I solved it. I deleted the the ProductInformation.pit file that caused the problem and I uninstalled 3ds max to re-installed it, and it worked.

 

Thanks for the tip. :3

Message 4 of 10
aldosa
in reply to: Alison24

Actually I did get a response from support to this article:

 

http://forums.autodesk.com/t5/Installation-Licensing/The-software-license-check-out-failed-Error-25/...

 

which was equally unhelpful since none of the reference files are in my system.

 

Thanks

Message 5 of 10
seebi_92
in reply to: Alison24

Hello. I have Windows 7 Home Premium and I cannot open Autodesk 3ds Max 2013 x64. I have deleted the file that is in this post but it is not working. I have even uninstalled the program twice and installed back again.

 

I will upload a picture with the problem.

 

Any help would be useful.

 

Thanks.

Sebastian

Message 6 of 10
waquier.michel
in reply to: david.lau

Bonjour,

J'ai installé REVIT 2016 sans succès (message d'erreur "erreur du système de licence 25".

On a enlevé les deux fichiers C:/ProgramData/Flexnet/adstflex_00691600_tsf.data

C:/ProgramData/Flexnet/adstflex_00691600_tsf.data_backup.001

En relançant REVIT cela ne marche toujours pas.

HELP !!!

Message 7 of 10
Artinstruction7
in reply to: david.lau

Do you know how to find those programs using windows 10?

Message 8 of 10
natasha.l
in reply to: Artinstruction7

Hello @Artinstruction7,

 

Welcome. Are you experiencing the same exact issue? What error are you receiving & for what product & version? 

 

  • To remove the licensing information for a 2016 & older product you would use the steps above. 

 

 

To see all program folders make sure they are not hidden. 

 

hidden folders.png

 

Keep us posted. 

 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

 

 

 

Message 9 of 10

While installing autodesk revit. It shows licensing sytem error 25. How can I resolve it.
Message 10 of 10
Anonimno228
in reply to: Alison24

Please help me, what have you done? Where did you get this file? to delete

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