Installation & Licensing

Installation & Licensing

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Member
brucefountain
Posts: 3
Registered: ‎05-28-2010
Message 1 of 3 (274 Views)

The serial number you entered is not valid

274 Views, 2 Replies
07-06-2013 09:29 PM

I recently purchased Revit LT Suite 2014 and subscription, and after a few headaches managed to get Revit LT and AutoCAD LT installed. I click "Activate" from the "Please activate your product" window. I have a serial number, product key and request code displayed on the "Product Licence Activation Options" window, select "Connect now and activate" and click on "Next". I get an error "The serial number you entered is not valid. Try again. (1)".

 

I have sent several requests to the support email but they clearly don't read what I have sent and just keep resending me the serial number. They are always careful to apologise for the inconvenience however...

 

I have gone around the support pages until my head spins. I tried logging into the subscription centre but I get an error "There was an internal problem with the data submitted. Please let the Autodesk Business Center know, error # 112.".

 

This has been going on for a week now.

 

Bruce

 

 

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 2 of 3 (246 Views)

Re: The serial number you entered is not valid

07-07-2013 07:08 PM in reply to: brucefountain

Dear brucefountain:

 

I have created  a new case number 08562579 for you. I will send the information that you need to log-in successfully to Subscription Center and check on any activation issue you may have.

 

Best Regards, 



Arlin Bibat
Valued Contributor
dylanyoungmandolin
Posts: 88
Registered: ‎02-02-2006
Message 3 of 3 (114 Views)

Re: The serial number you entered is not valid

12-24-2013 11:05 AM in reply to: arlinpega.bibat
Hello Arlin, im getting the same error 112 msg when trying to access the SC to download Revit 2014, any ideas? thank you very much.

Neal

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