I get this message can you help ??
Regards
Hi @stlegere,
To verify your serial number please have your colleague contact our Activation and Registration department directly instead:
1. Visit http://knowledge.autodesk.com/contactus
2. Select “Activation & Registration” or “License Management”
3. Select appropriate subtopics from the pull-down menus
4. Select “I Still Need Help” if you need personal assistance
If you have further questions please be sure to let us know. Thank you!
Please process my case 09798238 ASAP which I submitted on 15 Jul 2014(Tuesday).
Hi Joane,
Please check email that I just reply to your Autodesk Customer Support [customersupport@autodesk.com], thanks!
I will appreciate for your quick response.
Thanks!
Hi Joane,
Thank you for your quick response and I still need your help, please kindly reply my latest email.
Thank you again for your assistance.
I have this issue with my license as well and I am waiting for a response to ticket no. 09800895. If this persists I won't have a machine available to use CAD on come Monday so any quick help would be appreciated.
Hey Jessica,
Just wanted to let you know I managed to get in contact with a service agent and the problem is resolved, thanks for the help!
Hi @borja.molina.rueda and welcome to the Community!
To verify your serial number please have your colleague contact our Activation and Registration department directly:
1. Visit http://knowledge.autodesk.com/contactus
2. Select “Activation & Registration” or “License Management”
3. Select appropriate subtopics from the pull-down menus
4. Select “I Still Need Help” if you need personal assistance
If you have further questions please be sure to let us know. Thank you!
Hi,
i have this problem.
The serial number you entered is not valid. Try again.
could you help me?
Hi @biagio.puzzolante87 Welcome to Autodesk Community!
Usually if you see that type of error it means that the license has been marked upgraded or returned. To have your license status verified, please contact the Activation and Registration team directly: http://knowledge.autodesk.com/contactus/activation-registration/activating-product/serial-numbers-an...
Hi!
I downloaded a student version of Autocad for mac 2015 and my trial expired. When I try to activate with the serial number I was given when downloadin the file I get the message: The serial number you entered is not valid. I also tried to request an activation code, but I can not find the request code.
Any suggestions of how to go on from here? Thanks 🙂
Welcome to the community @annaholand!
Looking at your account I'm not seeing any 2015 licenses, just one for AutoCAD for Mac 2012. Can you confirm that you obtained a 2015 license from the Education Community?
If so and you're still running into the error, please contact our License Assistance Team for additional support.
Thank you Philip for the quick reply.
Yes, I got it from Autodesk Education Community today. But I might have had that version some years ago. But I deleted all older versions on my computer before installing the 2015 one... Hm.
I'd recommend going through the process again to obtain a 2015 license. If the same serial number does not work, try creating a new Education Community account with a different email address to obtain a new serial number.
How Students and Teachers can Find Serial Numbers and Product Keys in Education Community
Hey I had a similar problem. I am currently taking DES 10, 21, and 2 at my Collge in California. I downloaded the student version of autocad at home and it asked for a serial number otherwise I can only use Autocad 2014 for only 30 days. I need it to last the whole semester and again for the next. Did I perhaps miss a step in downloading Autocad? Is there a way I could get my serial number? My professor said to contact somebody through Autodesk about the problem.
Thank You, -Robert
email: rhollis193@yahoo.com
Thank you so much, it worked when I created a new account and got a new serial number. I really appreciate your fast reply 🙂 Have a good evening.
You're most very welcome @annaholand!
@rhollis1, please take a look at the How Students and Teachers can Find Serial Numbers and Product Keys in Education Community solution for step by step instructions on how to obtain your serial number from the Education Community.
Hi
I was reactivating 3dstudiomax with the new serial nr, and it does not work. Can you help me with this issue.
Kind regards
/Alex