Installation & Licensing

Installation & Licensing

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New Member
graciaindrianijohan
Posts: 1
Registered: ‎11-09-2012
Message 11 of 110 (1,360 Views)

Re: The serial number you entered is not valid. Try again.

11-09-2012 08:10 AM in reply to: rp22854

Aaa im facing the same problem :smileysad: help mee :smileysad::smileysad:

Community Manager
philip.s
Posts: 2,456
Registered: ‎09-27-2011
Message 12 of 110 (1,352 Views)

Re: The serial number you entered is not valid. Try again.

11-09-2012 08:49 AM in reply to: graciaindrianijohan

Hello Gracia,

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and corresponding request code.



Philip Schmelzer
New Member
chemk_grey
Posts: 1
Registered: ‎05-27-2013
Message 13 of 110 (1,217 Views)

Re: The serial number you entered is not valid. Try again.

05-27-2013 01:30 AM in reply to: philip.s

I try to move licence to new computer and got same error:

Export Request Failed
The serial number you entered is not valid. Try again. (1)
Click the "Try Again" link to resubmit the request.
Try again
Error reference:1

 Can you help me?

Community Manager
camilo.lemos
Posts: 999
Registered: ‎09-28-2011
Message 14 of 110 (1,211 Views)

Re: The serial number you entered is not valid. Try again.

05-27-2013 02:00 AM in reply to: chemk_grey

Hi chemk_grey and welcome to our community.

 

Can you please send me your serial number via private message so I can have a look and see why this error is popping up (click on my camilo.lemos profile name and then on Send This User a Private Message)?

 

Thank you,



Camilo Lemos
New Member
rachellf358
Posts: 1
Registered: ‎05-27-2013
Message 15 of 110 (1,190 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

05-27-2013 10:06 AM in reply to: rp22854

my serial numbers not working either. Can anyone help me please?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 16 of 110 (1,178 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

05-27-2013 06:02 PM in reply to: rachellf358

Dear rachellf358,

 

Please send the serial number through private message so we may validate and investigate further.

 

Best Regards,

 



Arlin Bibat
New Member
pcarpenter
Posts: 1
Registered: ‎05-16-2013
Message 17 of 110 (1,142 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

06-05-2013 01:38 PM in reply to: rp22854

I am also having this issue.  Can anyone help me out? Thanks!

Senior Engineer / Polar Services Manager
IRIS/PASSCAL
Community Manager
philip.s
Posts: 2,456
Registered: ‎09-27-2011
Message 18 of 110 (1,133 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

06-05-2013 04:26 PM in reply to: pcarpenter

Sure thing Paul! 

 

So the "serial number you entered is not valid" error is typically caused by a license that was upgraded per a subscription contract which has since expired, which appears to be the case with your Inventor 2012 license that was upgraded to Inventor 2013. 

 

I'll send you a Private Message shortly with the upgraded license info as well as the corresponding download links.

 

Anyone else that finds themselves in a similar situation can also contact out License Assistance Team for direct support.



Philip Schmelzer
New Member
globalengineering
Posts: 2
Registered: ‎06-06-2013
Message 19 of 110 (1,102 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

06-06-2013 05:07 PM in reply to: rp22854

We bought 5 units autocad lt 2013 in may 2012 and just renewed it until may 2014. Currently, we are upgrading our PCs/laptops so we already uninstalled 3 unit of the autocad, 2 unit still in the old PCs/laptops.
Unfortunately we were not able to install it to the new PC/laptops as the massage came up: "The serial number you entered is not valid. Try again.(1)"
Both new and old serial we've already entered but the same massage appeared.

The other installation failed as well but with different massage: "AutoCAD LT 2013 - English is already installed. If you......"
 
Could anyone help how to solve the problem?

thank in advance

Customer Service
joane.bonghanoy
Posts: 687
Registered: ‎06-06-2011
Message 20 of 110 (1,089 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

06-06-2013 06:36 PM in reply to: globalengineering

Hi Jody,

 

You mentioned that you renewed your Subscription until 2014 and I'm making an assumption here based on the error mentioned below you are trying to activate the Serial Number.

 

If so, what is the Product version installed now on the machine? What Serial Number did you use when trying to activate? Do reply back with a screenshot of the error so I can check further on it. 



Joane Bonghanoy
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