The serial number you entered is not valid. Try again. (Error 2)

[rp22854]

I get this message can you help ??

Regards

[camilo.lemos]

Hi rp22854 and welcome to our community!

Can you please send me the serial numbr and product key of your product via Private Message (click on my screenname camilo.lemos and then on Send this User a Private Message) and I'll have a look and see what's wrong?

Thank you! 

[sookie47]

I got the same problem

[DraiochtRiley]

I have recently downloaded AutoCAD and i am getting the same message. Any help is appreciated.

Regards.

[philip.s]

Hello Draiocht and Siqi,

In this instance you will need an activation code to manually override the error, of which I'd be happy to generate for you. Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the corresponding request code and serial number.

Please note that for future reference you can also receive an activation code directly from our Registration and Activation team by clicking here.

[teobigboy]

Hi! I'm new here and I'm getting the same error as the guys above. How can I resolvethis issue?

Please reply as soon as possible. Thank you! 

[RetroLadybird]

I'm getting this message for Maya 2012, please help!!

[philip.s]

Hello Freya and Tio,

We're currently experiencing an Education Community issue which is preventing the standard / automated activation process from working properly.

With that being said you will need an activation code to manually override the system, of which I'd be happy to generate for you. Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the corresponding request code and serial number or contact our Registration and Activation team for additional assistance.

[clong4]

I am facing the same problem too. Regarding to your post, I sent you a private message about my product serial number and resquest codes.

Thank in advance for ur kindly help.

[joane.bonghanoy]

Hi clong4,

My colleague Philip is done for the day.

Do resend the Serial Number and Request Code to me instead. I will manually generate the Activation Code for you.

[graciaindrianijohan]

Aaa im facing the same problem 😞 help mee :(:(

[philip.s]

Hello Gracia,

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and corresponding request code.

[chemk_grey]

I try to move licence to new computer and got same error:

Export Request Failed
The serial number you entered is not valid. Try again. (1)
Click the "Try Again" link to resubmit the request.
Try again
Error reference:1

 Can you help me?

[camilo.lemos]

Hi chemk_grey and welcome to our community.

Can you please send me your serial number via private message so I can have a look and see why this error is popping up (click on my camilo.lemos profile name and then on Send This User a Private Message)?

Thank you,

[rachellf358]

my serial numbers not working either. Can anyone help me please?

[arlinpega.bibat]

Dear rachellf358,

Please send the serial number through private message so we may validate and investigate further.

Best Regards,

[pcarpenter]

I am also having this issue.  Can anyone help me out? Thanks!

[philip.s]

Sure thing Paul! 

So the "serial number you entered is not valid" error is typically caused by a license that was upgraded per a subscription contract which has since expired, which appears to be the case with your Inventor 2012 license that was upgraded to Inventor 2013. 

I'll send you a Private Message shortly with the upgraded license info as well as the corresponding download links.

Anyone else that finds themselves in a similar situation can also contact out License Assistance Team for direct support.

[globalengineering]

We bought 5 units autocad lt 2013 in may 2012 and just renewed it until may 2014. Currently, we are upgrading our PCs/laptops so we already uninstalled 3 unit of the autocad, 2 unit still in the old PCs/laptops.
Unfortunately we were not able to install it to the new PC/laptops as the massage came up: "The serial number you entered is not valid. Try again.(1)"
Both new and old serial we've already entered but the same massage appeared.

The other installation failed as well but with different massage: "AutoCAD LT 2013 - English is already installed. If you......"
 
Could anyone help how to solve the problem?

thank in advance

[joane.bonghanoy]

Hi Jody,

You mentioned that you renewed your Subscription until 2014 and I'm making an assumption here based on the error mentioned below you are trying to activate the Serial Number.

If so, what is the Product version installed now on the machine? What Serial Number did you use when trying to activate? Do reply back with a screenshot of the error so I can check further on it.