Installation & Licensing

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New Member
815196
Posts: 1
Registered: ‎11-01-2011
Message 1 of 59 (3,572 Views)
Accepted Solution

The serial number you entered is not valid. Try again. (Error 2)

3572 Views, 58 Replies
11-07-2012 05:23 PM

I am trying to activate my autodesk student liscense for 3ds max but I am getting this error when I choose the "connect now and activate" option: The serial number you entered is not valid. Try again. (Error 2).

Please help, this problem is really bugging me.

Hi @andredseguin 

 

In this case, your best bet is to create a new account on the Education Community using a different email address and obtain a new serial number for 3ds Max.

 

Please, try this and let us know if it helps.

Customer Service
joane.bonghanoy
Posts: 813
Registered: ‎06-06-2011
Message 2 of 59 (3,564 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

11-07-2012 05:59 PM in reply to: 815196

Hi 815196,

 

Invalid Serial Number error when activating Licenses downloaded from the Education Community site is a known issue and we are currently working on the resolution.

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code. I will manually generate the Activation Code for you.



Joane Bonghanoy
New Member
dinosaguil
Posts: 1
Registered: ‎11-07-2012
Message 3 of 59 (3,547 Views)

Can you help me too?

11-07-2012 08:52 PM in reply to: 815196

I'll send you my request code and can you give me an activation code?

Customer Service
joane.bonghanoy
Posts: 813
Registered: ‎06-06-2011
Message 4 of 59 (3,541 Views)

Re: Can you help me too?

11-07-2012 09:09 PM in reply to: dinosaguil

Hi dinosaguil,

 

Sure, just send the information via Private Message. I would be happy to generate the Activation Code for you.



Joane Bonghanoy
Customer Service
joane.bonghanoy
Posts: 813
Registered: ‎06-06-2011
Message 5 of 59 (3,535 Views)

Re: Can you help me too?

11-07-2012 09:21 PM in reply to: dinosaguil

Hi dinosaguil,

 

I have already activated the Serial Number (Product = Autodesk 3DS Max Design 2013) sent via Private Message and the Activation Code was sent to the email address on file.



Joane Bonghanoy
Member
xmasyuk
Posts: 5
Registered: ‎11-08-2012
Message 6 of 59 (3,467 Views)

Re: Can you help me too?

11-08-2012 10:52 AM in reply to: joane.bonghanoy

i got the same problem and i already send u PM.

need it asap. thanks.

Community Manager
philip.s
Posts: 2,616
Registered: ‎09-27-2011
Message 7 of 59 (3,453 Views)

Re: Can you help me too?

11-08-2012 11:40 AM in reply to: xmasyuk

Hi Raimi,

 

As Joane is currently unavailable (outside of her working hours) can you please send me the Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code.



Philip Schmelzer
Member
xmasyuk
Posts: 5
Registered: ‎11-08-2012
Message 8 of 59 (3,429 Views)

Re: Can you help me too?

11-08-2012 03:03 PM in reply to: philip.s

problem solved. thanks Autodesk and

Ma Fides A Glemao

Global Customer Service & Operations 

.:smileywink:

New Member
jarod
Posts: 1
Registered: ‎11-08-2012
Message 9 of 59 (3,420 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

11-08-2012 03:32 PM in reply to: 815196

Can you help me too? I am also getting the same error code.

Community Manager
philip.s
Posts: 2,616
Registered: ‎09-27-2011
Message 10 of 59 (3,416 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

11-08-2012 03:57 PM in reply to: jarod

Sure can Jarod!

 

Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code.



Philip Schmelzer
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