The serial number you entered is not valid. Try again. (Error 1 )

[smckenz77]

I too am getting this same error as many listed in the forum pages. Can someone help please?

Thanks in advance

Scott

[camilo.lemos]

Hi Scott,

Please, send me your serial number and request code via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll look into this for you.

Alternatively, you contact our License Assistance team by clicking on this link and then following the prompts:

Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

You will be able to contact the License Assistance Team either via Chat or e-mail.

Thank you

Thanks!

[pendean]

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Errors-...

[survey241]

My serial number does not work ether. This is a first time install and it gives me the error 01. Assistance would be appreciated.

[jessica.t]

Hi @survey241 and welcome to the Autodesk Community!

For licensing assistance please contact our Activation and Registration department directly:

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus.
4.    Select “I Still Need Help”  if you need personal assistance

Please let us know if you need further assistance. Thank you!

[koberMDW]

I am having the same issue, and all agents are busy so I cannot chat. Are they only there certain hours?

[jessica.t]

Hi @koberMDW,

If the chat agents are busy please feel free to continue to refresh the page until one becomes available or please submit an email as an alternative. Thanks!