Installation & Licensing

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gpeters
Posts: 1
Registered: ‎06-21-2013
Message 1 of 8 (3,581 Views)

The serial number you entered is not valid. Try again. (1)

3581 Views, 7 Replies
06-21-2013 06:47 AM

I have AutoCAD 2010 and 2012 I when I go to regisgter both products they give me the same error

 

The serial number you entered is not valid. Try again. (1)

 

These are coming right off of the box.

 

Gregg Peters

Community Manager
camilo.lemos
Posts: 1,120
Registered: ‎09-28-2011
Message 2 of 8 (3,576 Views)

Re: The serial number you entered is not valid. Try again. (1)

06-21-2013 07:06 AM in reply to: gpeters

Hi gpeters,

 

Any chance these products were purchased with a Susbcription contract? If so, they will have been upgraded even though you never took them out of the box and your upgraded products will have different serial numbers and will invalidate the serial numbers of your old versions (the ones in the boxes).

 

Could you send me the serial numbers via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll have a look at it for you?



Camilo Lemos
New Member
sirin
Posts: 1
Registered: ‎06-21-2013
Message 3 of 8 (3,559 Views)

Re: The serial number you entered is not valid. Try again. (1)

06-21-2013 09:30 AM in reply to: camilo.lemos

I am facing this same problem with AutoCad Plant 3D 2012.
I wanted to upgrade my computer, so I uninstalled the program from the old computer and reinstalled it to the new one.

However, the error message appeared when I tried to put in the serial number and product key as shown on the box.

I don't know if the product was purchased with a subscription contract or has already been upgraded or not. 
Could you please help me? I will send you the serial number and product key via Private Message. 

Member
jeff.myers
Posts: 4
Registered: ‎11-12-2003
Message 4 of 8 (3,323 Views)

Re: The serial number you entered is not valid. Try again. (1)

09-18-2013 10:37 AM in reply to: camilo.lemos

I have the same problem. My AutoCADLT 2010 may have been updated with a software subscription but I need to reinstall it on a computer who HD crashed and the video card is not support in AutoCAD LT 2012 so I need to install this version even though it is older. Can I private message you the Serial Number and get this working again?

Product Support
asburyj
Posts: 564
Registered: ‎08-26-2008
Message 5 of 8 (3,319 Views)

Re: The serial number you entered is not valid. Try again. (1)

09-18-2013 10:56 AM in reply to: jeff.myers

You best bet will be to fill out the form linked below for activation assistance

 

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112



Jeffry Asbury
Active Member
jsrmid
Posts: 7
Registered: ‎09-18-2013
Message 6 of 8 (3,298 Views)

Re: The serial number you entered is not valid. Try again. (1)

09-18-2013 04:28 PM in reply to: asburyj

I ran into this issue, I called the support line and they advised me that due to a newer version being released the serial number no longer worked. They gave me a new one and got it activated

Member
BethDooley8808
Posts: 3
Registered: ‎06-02-2014
Message 7 of 8 (1,350 Views)

Re: The serial number you entered is not valid. Try again. (1)

06-02-2014 09:04 AM in reply to: jsrmid

What number did you call? I have been trying to reach someone and cannot. I had to resinstall my whole OS and now AC 2010 will not activate, says my licesne is invalid. 

*Expert Elite*
dgorsman
Posts: 5,512
Registered: ‎10-12-2006
Message 8 of 8 (1,322 Views)

Re: The serial number you entered is not valid. Try again. (1)

06-02-2014 12:07 PM in reply to: BethDooley8808

If you purchased through a reseller, call them.  This is one of the BIG things about going through a reseller instead of an online retailer like Amazon - the purchase agreement usually includes a variety of added-value options for additional support over the phone or in person.  If you don't have an active support agreement with anybody e.g. your Subscription is lapsed you may have difficulty getting support that you aren't paying for.

----------------------------------
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