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Suppliers Serial Number invalid

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Message 1 of 7
LisaDrago
Advisor
715 Views, 6 Replies
‎06-21-2013 07:35 AM
‎06-21-2013 07:35 AM

Suppliers Serial Number invalid

Hello - I have a client that is having issues licensing his Civil 3D seats.

It says that the Suppliers Serial Number is invalid.

Which if you think about it - we are getting it from Autodesk...

I have confirmed the serial numbers with Autodesk and they are correct 

 

So the software is installed - it is just licensing it.

 

Anyone have this issue? If so what did you do.

I will be heading to their office in about an hour. (I just got off the phone with them)

 

Thanks!

LD

 


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Message 2 of 7
TravisNave
Mentor
in reply to: LisaDrago
‎06-21-2013 08:05 AM
‎06-21-2013 08:05 AM

Typically, invalid serial numbers happen because a product was upgraded or cross-graded, or it was under Subscription that has lapsed.  In those instances, a previously installed and activated product won't install and activate again.  If the contract is still valid, or renewed, and it is and older version than the current 2014, then you can probably get a new prior use serial number request thru the Subscription center (or you as the Reseller can make this request.)

 

If you have looked up the serial number in the system and it is indeed valid, not upgraded, and under Subscription, then there should be no excuse for it not to work except for the fact that the activation system is being wonky.  In that case, you might just be able to call in an activation code. 



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Message 3 of 7
LisaDrago
Advisor
in reply to: LisaDrago
‎06-21-2013 08:22 AM
‎06-21-2013 08:22 AM

This is an upgrade from civil 3d to ids.
I have the correct 2014 numbers - but it is crashing when we put them in .

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Message 4 of 7
TravisNave
Mentor
in reply to: LisaDrago
‎06-21-2013 08:51 AM
‎06-21-2013 08:51 AM

I see.  It could be related to the 2014 Activation crash problem that has been popping up lately.  I have it in my sig line currently, but the KB on it is here:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21825687&linkID=12305695



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Message 5 of 7
LisaDrago
Advisor
in reply to: LisaDrago
‎06-21-2013 08:56 AM
‎06-21-2013 08:56 AM

That is exactly what it sounds like it is doing!!!

My meeting got pushed back to 2 - So this will be the first thing I look for.

 

Thanks again!

LD


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Message 6 of 7
LisaDrago
Advisor
in reply to: LisaDrago
‎06-22-2013 11:48 AM
‎06-22-2013 11:48 AM

Well it turned out to be the product key!
They had the wrong one. Also the one listed with their serial number was wrong. Once we got the right one in - everything went perfect.
Wow... That was interesting.
Thanks for your help!
LD

If this helped solve your issue - remember to 'accept as solution' to help other find answers!
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Message 7 of 7
TravisNave
Mentor
in reply to: LisaDrago
‎06-22-2013 11:50 AM
‎06-22-2013 11:50 AM

Gotta love it!


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