Installation & Licensing

Installation & Licensing

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Valued Contributor
jtwalker1
Posts: 63
Registered: ‎12-23-2008
Message 1 of 21 (1,925 Views)

subscription login

1925 Views, 20 Replies
03-31-2012 01:56 PM

what happened to the easy to log into subscription stuff.  I have tried to log into my subscription account but now all you get is a bunch of get started stuff.

 

Why does all the websites have to make it so hard for current customers to log in.  there should be a sign in spot on the main page for those of us already on it.

 

 

Community Manager
camilo.lemos
Posts: 1,099
Registered: ‎09-28-2011
Message 2 of 21 (1,887 Views)

Re: subscription login

04-02-2012 01:23 AM in reply to: jtwalker1

Hi jtwalker1,

 

thank you for your feedback on the Subscription Center login website. The design of the page was changed recently and we are definitely interested in knowing how our subscribers feel about it!

 

I'll certainly pass your suggestion to the Subscription Center team.

 

Meanwhile, I have moved this topic to the Installation and Licensing board which is monitored by our Subscription Center guys.

 

Thank you,



Camilo Lemos
Active Member
sheenasharp
Posts: 8
Registered: ‎03-07-2011
Message 3 of 21 (1,777 Views)

Re: subscription login

04-07-2012 10:05 AM in reply to: jtwalker1

but you did not answer his question!!!?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 4 of 21 (1,768 Views)

Re: subscription login

04-08-2012 04:40 PM in reply to: jtwalker1

Hi jtwalker1:

 

I will send you a private message regarding your concern. My apologies for the inconvenience.


Thanks,



Arlin Bibat
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 5 of 21 (1,766 Views)

Re: subscription login

04-08-2012 04:44 PM in reply to: sheenasharp

Hi sheenasharp:

 

How can I assist you? Are you also having issues signing in to Subscription Center? 

 

Thanks,

Arlin



Arlin Bibat
Active Member
sheenasharp
Posts: 8
Registered: ‎03-07-2011
Message 6 of 21 (1,763 Views)

Re: subscription login

04-08-2012 06:34 PM in reply to: jtwalker1

i was looking for the subscription centre becase I wanted the quantity survey add-in.  the built in quantity survey is not worth it.

 

i would mind a copy, but i did it in a spread sheet.

 

once again: I spent 1/2 hour on your site and got nothing, couldn't even find where I might look. 

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 7 of 21 (1,760 Views)

Re: subscription login

04-08-2012 07:09 PM in reply to: sheenasharp

Hi sheenasharp:

 

Which specific product are you looking for? Is it Quantitty Take Off? I checked on your account and the product currently available to you is Revit Architecture.  

 

Please provide as much details so we may research further on your request.

 

Thank you.

 

Best Regards,

 

 



Arlin Bibat
Distinguished Contributor
Avotas
Posts: 271
Registered: ‎04-08-2012
Message 8 of 21 (1,758 Views)

Re: subscription login

04-08-2012 10:38 PM in reply to: jtwalker1

Yea I hear you. The page "http://usa.autodesk.com/adsk/servlet/pc/index?id=17662508&siteID=123112" obtained from going to Autodesk.com -> Support -> Services -> Subscription doesn't have a login for returning customers. To find it, you have to click Get Started, then Sign In to the Subscription Center. "Get Started" sounds like it's going to be an information page to that will detail out fundamental steps to navigate the page, or offer information about the services, but not a necessary step to access secured content. It's poor design. This is what people are looking for is "http://subscription.autodesk.com/sp/servlet/public/index?siteID=11564774&id=11607975" after clicking on a link that might read "Login"

 

and yes .. I hate to admit it .. but I spend an hour looking for that blasted link. :smileyfrustrated: 

 

-Avotas

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 9 of 21 (1,750 Views)

Re: subscription login

04-08-2012 10:57 PM in reply to: Avotas

Hi brad.nace:

 

You can log-in to Subscription Center using this link:

 

http://subscription.autodesk.com/sp/servlet/public/index?siteID=11564774&id=11607975

 

Let me know if this is what you are looking for.

 

Best Regards,

 



Arlin Bibat
Active Member
sheenasharp
Posts: 8
Registered: ‎03-07-2011
Message 10 of 21 (1,744 Views)

Re: subscription login

04-09-2012 07:21 AM in reply to: jtwalker1

Arlin,

 

in revit 10 or so,  there was a free add-in, available to subscription users that downloaded qunantity information into excell spreadsheet.  it wa laid out in a very useful manner.  I would like to load it into 12, or whatever the current version is.

 

Sheena. 

 

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