Installation & Licensing

Installation & Licensing

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Member
mgsloan
Posts: 4
Registered: ‎07-03-2006
Message 1 of 2 (58 Views)

subscription help

58 Views, 1 Replies
08-03-2011 07:45 AM

I have upgraded from Civil 3D 2007 to Civil 3D 2012 via Infrastructure Suite with subscription support.  I am logged into my subscription.  I tried to ask for support on the subscription support page.  When I try to submit my request, I am told that I need to have a serial number -- which I included where the support page requested it.  Why can't I use my subscription to get help?

Product Support
david.lau
Posts: 1,352
Registered: ‎06-18-2008
Message 2 of 2 (48 Views)

Re: subscription help

08-03-2011 01:22 PM in reply to: mgsloan

Can you call this number 1-800-538-6401?  This should take you to the Subscription team.



David Lau
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