Installation & Licensing

Installation & Licensing

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Contributor
DANMIDDLETON7863
Posts: 12
Registered: ‎03-25-2010
Message 11 of 17 (317 Views)

Re: Subscription expired - bought new computer

03-26-2010 05:53 PM in reply to: DANMIDDLETON7863
Thank you very much Travis, you are very helpful. I have tried to install the product, and now it tells me that I cannot install this product on this operating system which I am assuming is because it is Windows 7 64bit and the AutoCAD version I have is 2010_English_Win_32bit. When I sent away for replacement software it says I can only get replacement software for the version I bought. I hope that they both are in the box
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TravisNave
Posts: 10,274
Registered: ‎01-14-2005
Message 12 of 17 (317 Views)

Re: Subscription expired - bought new computer

03-26-2010 05:57 PM in reply to: DANMIDDLETON7863
Oops! Yeah, that happens. It will all work out for you though. It's correct that your downloaded 32-bit version will not install on Windows 7 64-bit. However, when you purchase the product, you are purchasing a license. The license is not specific to a specific type so when you get your physical media, it will contain both the 32-bit and the 64-bit versions.
And is my pleasure to assist. Good luck!
Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Contributor
DANMIDDLETON7863
Posts: 12
Registered: ‎03-25-2010
Message 13 of 17 (317 Views)

Re: Subscription expired - bought new computer

03-26-2010 06:08 PM in reply to: DANMIDDLETON7863
Phew, you have made my day. I am going to go and have a beer now and relax. I can still use my old system until the media arrives.

Are you and Autodesk employee or reseller Travis? I am going to watch these discussion groups as they are very informative.
*Expert Elite*
TravisNave
Posts: 10,274
Registered: ‎01-14-2005
Message 14 of 17 (317 Views)

Re: Subscription expired - bought new computer

03-26-2010 06:21 PM in reply to: DANMIDDLETON7863

As far as the forums are concerned, I perfer to keep my professional ties separate. This allows me to take greater liberty in how I provide service and support. These forums are a great place to learn and try out new ideas. I've really enjoyed the years that I have spent here helping thousands of users. In any case, throw me one of those beers will ya?

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
icebergX
Posts: 2
Registered: ‎11-10-2012
Message 15 of 17 (119 Views)

Re: Subscription expired - bought new computer

11-10-2012 05:12 AM in reply to: TravisNave

Hi Sir, i have Autocad subscription question.

Last year 2011 we ask Autocad reseller for 2011 new Autocad license. but that time 2012 version is available.

they told us that we can still use 2011 if we include the subscription. because of that, we buy 2012 version with subscription.

 

now the subscription is about to expire. the reseller told us that we need to renew the subscription or else we cant use the current version we use,. (autoCad2011)

we have 2011 license key, 2012 key and they also send us the 2013 key upgrade key as part of the subscription.

 

can we maintain using 2011 version instead of 2012 or 2013?

we choose 2011 because we have this existing version we want only one version to use.

Customer Service
joane.bonghanoy
Posts: 729
Registered: ‎06-06-2011
Message 16 of 17 (104 Views)

Re: Subscription expired - bought new computer

11-11-2012 05:14 PM in reply to: icebergX

Hi icebergX,

 

Using a previous version is one of the benefits of having an Active Subscription. One can use the current version and up to 3 versions back of the Product. If you want to continue using the 2011 and the current version, then we suggest that you renew your Contract.

 

However, if you are only interested in using the 2011 version, provided that you have not activated nor used your 2012 and 2013 then you can continue to do so even without an Active Subscription.



Joane Bonghanoy
New Member
icebergX
Posts: 2
Registered: ‎11-10-2012
Message 17 of 17 (98 Views)

Re: Subscription expired - bought new computer

11-11-2012 05:55 PM in reply to: joane.bonghanoy

it is clear to me now,

thank you very much.

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