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Subscription expiration

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Message 1 of 4
DeannaSkraba8194
658 Views, 3 Replies

Subscription expiration

Due to some major reorganization in our IT procurement section, our 2012/2013 subscriptionrenewal period was not paid. I thought I received an email from AutoDesk stating our one year grace period was expiring soon, to pay the subscription and late fee costs. Unfortunately I deleted the email so I wanted to confirm that I read that correctly.

 

Is there indeed a one year grace period for subscription renewals? I need to pass this onto our IT so that they understand that they are going to be forking out a tonne of money if they don't pay soon!

 

Thank you for the assistance!

3 REPLIES 3
Message 2 of 4
DarrenP
in reply to: DeannaSkraba8194

its actually a 364 day grace once it hits the 365th day you can no longer renew you would have to upgrade

unless its changed

DarrenP
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Message 3 of 4
philip.s
in reply to: DeannaSkraba8194

Hello Deanna and welcome to the forums!

 

To clarify, there is a one month grace period after a Subscription expires before you would start incurring potential late fees. Email notifications are sent out to the registered Contract Manager with renewal details (M.Clarke in this case) starting 3 months prior to expiration.

 

Let me know if you have any additional questions and or please accept as a solution if this fully answers your inquiry.

Message 4 of 4

Thank you all!!

 

i was able to get in touch with a rep and they explained everything in detail!

 

Deanna

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