Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,519
Registered: ‎09-27-2011
Message 851 of 1,153 (741 Views)

Re: STUDENTS - Serial Number or Product Key Issues

04-30-2013 04:13 PM in reply to: eileen.a.wunderlich

Hello Eileen!

 

Can you please try the suggestion referenced here, and let us know if it resolves the issue. Specifically:

 

Delete the following from your OS.

 

On Vista, Windows 7, or Windows 8:

C:\ProgramData\FLEXnet\adskflex_*.data

C:\ProgramData\FLEXnet\adskflex_*.data.backup 


On Windows XP:

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_*.data

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_*.data.backup

 

As this will require a reactivation, please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number + request code or contact our License Assistance Team if necessary.



Philip Schmelzer
New Member
Jupiter5781
Posts: 2
Registered: ‎05-04-2013
Message 852 of 1,153 (699 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-04-2013 02:02 PM in reply to: brian.kling

I have the student version of Autodesk Creative Suite Ultimate 2013. I am using a mac. I couldn't find a set up file for mac so I installed the programs from the Max OS folder. I was able to activate Maya, Sketchbook Designer, Composite, and Matchmover. However mudbox wont activate using the same key I used to activate the others. I get the error that the serial number I am using is not valid. I have 20 days left until mudbox expires. 

Member
mediaarts3000
Posts: 5
Registered: ‎01-20-2012
Message 853 of 1,153 (694 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-05-2013 05:32 AM in reply to: brian.kling

Hello. I have been using an older beta version of Smoke (academic)  and want to put Smoke 2013 on a new computer. Do I need a new SN? Or so I just download Smoke academic 2013 to the new machine and use my old information to register it?

 

 

Community Manager
philip.s
Posts: 2,519
Registered: ‎09-27-2011
Message 854 of 1,153 (685 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-05-2013 03:30 PM in reply to: Jupiter5781

Jupiter5781 wrote:

I have the student version of Autodesk Creative Suite Ultimate 2013. I am using a mac. I couldn't find a set up file for mac so I installed the programs from the Max OS folder. I was able to activate Maya, Sketchbook Designer, Composite, and Matchmover. However mudbox wont activate using the same key I used to activate the others. I get the error that the serial number I am using is not valid. I have 20 days left until mudbox expires. 


Hi Christopher,

 

I'm looking into this issue and will get back to you shortly / please continue utilizing the software in it's trial mode for the time being.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,519
Registered: ‎09-27-2011
Message 855 of 1,153 (684 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-05-2013 03:32 PM in reply to: mediaarts3000

mediaarts3000 wrote:

Hello. I have been using an older beta version of Smoke (academic)  and want to put Smoke 2013 on a new computer. Do I need a new SN? Or so I just download Smoke academic 2013 to the new machine and use my old information to register it? 


Hi Douglas!

 

In this case you would need to obtain a new / non beta Smoke 2013 license, which is available in the Education Community.



Philip Schmelzer
New Member
SGHernandez1
Posts: 1
Registered: ‎03-08-2013
Message 856 of 1,153 (602 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-10-2013 12:36 PM in reply to: brian.kling

I'm with CADsoft Consulting - a reseller partner of Autodesk.  I have a non-client student workign with the free student software who has had a lot of trouble getting AutoCAD and Revit to download onto her cpu.  She's tried contacting Microsoft and Autodesk only to be turned down.  I cannot help because we do not work with the free student downloads, only education software for purchase.  How can she get assistance with her product asap.  She's been tied up with this for about two weeks already? Please advise

 

Community Manager
philip.s
Posts: 2,519
Registered: ‎09-27-2011
Message 857 of 1,153 (578 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-12-2013 11:56 AM in reply to: SGHernandez1

Hello Gabriela,

Do you have any additional issue details?

Hasthestudent / individualpostedontheforumsbychance? If so, do you have the thread URL? If not, I would strongly suggest that she does so.

Outside of community based (forum) support we do offer a Per-Incident offering that is open to anyone.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,519
Registered: ‎09-27-2011
Message 858 of 1,153 (559 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-13-2013 05:06 PM in reply to: Jupiter5781

Jupiter5781 wrote:

I have the student version of Autodesk Creative Suite Ultimate 2013. I am using a mac. I couldn't find a set up file for mac so I installed the programs from the Max OS folder. I was able to activate Maya, Sketchbook Designer, Composite, and Matchmover. However mudbox wont activate using the same key I used to activate the others. I get the error that the serial number I am using is not valid. I have 20 days left until mudbox expires. 


Can you verify that the correct product key was used during the install?

 

I noticed that all of the other product installations had a blank product key prompt, however Mudbox was pre-populated with the Mudbox 2013 product key (498E1), which needs to be changed to the Entertainment Creation Suite Ultimate 2013 product key (793E1). Can you try uninstalling / reinstalling, making sure to enter 793E1?



Philip Schmelzer
New Member
GebUdo
Posts: 1
Registered: ‎05-15-2013
Message 859 of 1,153 (534 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-15-2013 05:04 AM in reply to: brian.kling

Ich habe die Seriennummer 369-74978356 und benötige den Anforderungscode.

 

Mit freundlichen Grüßen

Udo Gebhardt

New Member
Jupiter5781
Posts: 2
Registered: ‎05-04-2013
Message 860 of 1,153 (526 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-15-2013 09:46 AM in reply to: philip.s
That worked!! Thank you so much for your help =)
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