Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 771 of 1,174 (672 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-04-2013 02:44 PM in reply to: xohninja

Hello Mohsin, 

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number + the product version that you are trying to install?



Philip Schmelzer
Active Member
mostinspired89
Posts: 6
Registered: ‎03-03-2013
Message 772 of 1,174 (656 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-04-2013 09:36 PM in reply to: brian.kling

I have not had anyone get back to me on the student Serial Number or Product Keys for Revit Architecure 2012. Spring break is coming up March 11. It would be really great to get to work on my homework over the break!

Customer Service
joane.bonghanoy
Posts: 929
Registered: ‎06-06-2011
Message 773 of 1,174 (644 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-04-2013 10:54 PM in reply to: mostinspired89

Hi John.

 

Base on your Previous posts, you are trying to download Autodesk Revit Architecture 2012, correct? If so, can you provide more details on the error encountered? Please attach a screenshot upon reply so I can check and further troubleshoot.



Joane Bonghanoy
New Member
mthai
Posts: 2
Registered: ‎03-03-2013
Message 774 of 1,174 (639 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 12:02 AM in reply to: brian.kling

Hi I keep getting this message when I go to the download section

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link.

 

What should I do?

 

Thanks

Customer Service
joane.bonghanoy
Posts: 929
Registered: ‎06-06-2011
Message 775 of 1,174 (633 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 12:17 AM in reply to: mthai

Hi mthai,

 

What Product and version were you trying to download from the EDU Site? 



Joane Bonghanoy
New Member
mthai
Posts: 2
Registered: ‎03-03-2013
Message 776 of 1,174 (615 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 11:40 AM in reply to: philip.s

Hi Joane,

 

I was trying to download autodesk inventor professional 2013 and autocad 2013

New Member
sssowers
Posts: 1
Registered: ‎03-05-2013
Message 777 of 1,174 (606 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 01:01 PM in reply to: brian.kling

I own the DVD set of Autodesk Education Suite for Entertainment Creation 2010. I paid for it through my tuition. It was working but when I tried to open up Maya it said I need a new activation code. My original Request & activation codes are not working. The dialog box show a different request code than what I originally had. How can I get a new request & activation code for my software? I really do not want to down load Maya. Mudbox, Toxik and the rest all over again.

 

I am registered with Autodesk but when trying to log into  students.autodesk.com, it does not allow me to. I can still log into the main Autodesk, as you can see. I am out of time and have been trying to get my software working for weeks.

 

Please direct me.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 778 of 1,174 (598 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 02:17 PM in reply to: mthai

Hi Mike,

 

The majority of the products hosted in the Education Community, including AutoCAD and Inventor, are setup so that we never run out of serial numbers as they are based on an individuals profile. 

 

Education Community Serial Number FAQ

 

Can you please try requesting another license to see if it wasn't just a random outage / site issue? If you're still unable to receive a license at that point, I would recommend creating a new account as a workaround.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 779 of 1,174 (595 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 02:45 PM in reply to: sssowers

Hello Susan!

 

After looking into this further, it appears as though your Autodesk Entertainment Creation Suite for Education 2010 license was termed and expired on 8/6/2011 which would explain the reactivation prompt.

 

In regards to the Education Communtiy access,I was unable to match a registered account with the same email / Autodesk ID used to post in the forums.

 

Hope that helped clarify and please let me know if you have any additional questions, concerns or issues!



Philip Schmelzer
New Member
kleite
Posts: 2
Registered: ‎03-02-2013
Message 780 of 1,174 (583 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 07:37 PM in reply to: philip.s

Hi Philip, I submitted a request form for help. I receive the following error when trying to download 3ds max 2013 64-bit from your website:

 

We're sorry we cannot provide you with a serial number at this time.<br> Please proceed to download and install your software, and use it in &quot;trial mode&quot; for up to 30 days.<br> Return to this site before then to obtain your serial number from the free software link.

 

It has been 3 days and I have not received an activation email in my student email address. I checked the junk/spam folders just in case. Hopefully you can help me activate my license!

 

thanks

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