Installation & Licensing

Installation & Licensing

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Member
mr.t_box
Posts: 3
Registered: ‎02-07-2013
Message 731 of 1,172 (703 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-09-2013 10:54 PM in reply to: agata_wrzesinska

If I ever find out how to fix it I will let you know

New Member
emilybourguignon
Posts: 1
Registered: ‎02-11-2013
Message 732 of 1,172 (661 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-11-2013 04:16 PM in reply to: brian.kling

Hi, 

 

I've been reading through this thread and have the same problem as many people: when trying to activate student version of autocad 2013 for mac, it gives me "Le numéro de série que vous avez entré est incorrect. Recommencez. (Erreur 1)(its in french). I've tried installing as a trial and then activating and it gave me the same problem. I had finished my days of trial before deciding to activate as a student, could that be the source of the problem? 

 

Any help would be great! thanks!

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 733 of 1,172 (654 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-11-2013 05:00 PM in reply to: emilybourguignon

Hello Emily,

 

Welcome to the community!

 

We're currently experiencing an Activation issue with the Education Community for newly request Serial Numbers. It does not have anything to do with you running your product in Trial Mode before activating it with your Education Community Serial Number. Please hang tight while we work on fixing this issue.

 

Thank you for your patience!



Amanda Kinley
Member
cgill59
Posts: 4
Registered: ‎02-12-2013
Message 734 of 1,172 (631 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-13-2013 12:22 AM in reply to: brian.kling

Hi,

I've just installed Autodesk Maya 2013 on Linux Fedora 18. The installation went smoothly but now I am unable to activate it. After chosing "connect now and activate" I get the message

"The request code you entered is not valid. Try again (Error 3)"

 

I have entered the serial number and product key exactly as displayed. Not sure what I should do now.

 

Thank you,

 

Colin

Customer Service
joane.bonghanoy
Posts: 865
Registered: ‎06-06-2011
Message 735 of 1,172 (622 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-13-2013 12:56 AM in reply to: cgill59

Hi Colin,

 

Do reply back via Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code



Joane Bonghanoy
New Member
martin.goffan
Posts: 1
Registered: ‎02-11-2013
Message 736 of 1,172 (601 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-13-2013 06:00 AM in reply to: joane.bonghanoy

Hi, 

 

I've been reading through this thread and have the same problem as many people: when trying to activate student version of autocad 2013 for mac and maya 2013 for mac, it gives me "The serial number you entered is not valid. Try again. (1). I've tried intalling through the registeronce web page but still the same.

 

Thanks,

Community Manager
camilo.lemos
Posts: 1,190
Registered: ‎09-28-2011
Message 737 of 1,172 (585 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-13-2013 06:44 AM in reply to: martin.goffan

Hi Martin and welcome to the forums!

We recently has an issue in the Education Community where newly created serial number were showing as invalid. Your account seems to have been caught in this issue.

 

Our Education Community team is working to have the invalid serial numbers validated as soon as possible, however, due to the volume of affected accounts, this could still take up to 48 hours to be fully resolved. 

 

For the time being, we apologize for any inconveniences and ask to you use your product as a trial version until the issue has been resolved.

 

Thank you for your understanding,



Camilo Lemos
New Member
gengshiyuyi
Posts: 2
Registered: ‎02-16-2013
Message 738 of 1,172 (549 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-16-2013 08:27 AM in reply to: brian.kling

Hi,

I can't receive the serial number and product key, and I got this message:

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link.

 

The version I downloaded is AutoCAD 2013 for Mac (English).

Please help!

Customer Service
joane.bonghanoy
Posts: 865
Registered: ‎06-06-2011
Message 739 of 1,172 (513 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-17-2013 07:08 PM in reply to: gengshiyuyi

Hi Shiyu,

 

Looking at your account, there is already an AutoCAD for MAC Serial Number and was activated successfully last 2/17/2013. 

 

Do reply back if you still have issues with your Student License. 



Joane Bonghanoy
New Member
Whisher70
Posts: 1
Registered: ‎02-18-2013
Message 740 of 1,172 (502 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 12:23 AM in reply to: brian.kling

hi

 

I have a product key for my autocad. I tried to install the new version of autocad with the product key at the last day of the trial version expire date. But after inserting the product key its showing an error stating that you don have permission install this version of autocad.

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