Installation & Licensing

Installation & Licensing

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Registered: ‎01-09-2013
Post 691 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 08:31 AM in reply to: perandersholmberg

It is not working

 

solution 1: I can unsintall IE9 but I can't install IE8 on W7. Thank you Microsoft.
solution 2: I turn off all the security settings as explained -> Not working.

Soltuion 3: I didn't succeed to do "At the command prompt, enter regsvr32 jscript.dll" -> error message.

solution 4: I correct manually all the html files starting with RT and check that they are opening and using the script without asking me.

solution 5 : I don't want to edit my registery myself.

 

What can I do ?

 

 

Community Manager
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Post 692 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 11:42 AM in reply to: andrea.behme

Hello Andrea,

 

I'd like to apologize for the inconvenience. This issue seems to be pretty sporadic and isolated to a few accounts.

 

With that being said, please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number + request code and I'll generate a corresponding activation code, or create a new Education Community profile using a different email address and proceed with the standard license request process (Download Center -> Product -> Version -> Language -> OS).



Philip Schmelzer
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Post 693 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 11:49 AM in reply to: carolin.schottenheimer

Hi Carolin,

 

That email address is no longer in use. For activation issues, please contact our License Assitance team.

 

As you've already in posted the forums (we like to discourage these without invitations), you can also send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the relevant info (serial number, issue details, etc.).



Philip Schmelzer
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Post 694 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 12:08 PM in reply to: tlegras

Thank you very much for your help Philip :smileyhappy:

I have answered with the contact formular.

 

The e-Mail I used is still linked in 3DS max 2013 activation window.

 

:smileywink:

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Post 695 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 12:46 PM in reply to: tlegras

HI Thibault,

 

As IE 8 is native to your Windows 7 OS, you can remove IE9 and install IE8 via the following steps.

 

1. Close all programs.
2. Click Start, and then click Control Panel.
3. Click Uninstall a Program under the Programs category
4. In the Tasks pane, click View installed updates.
5. In the list of installed updates, double-click Windows Internet Explorer 9.

Once Internet Explorer 9 has been uninstalled from your system, the computer will require a reboot. After rebooting, your computer should now revert back to Internet Explorer 8. To disable IE8 or IE9 in Windows 7, go to Control Panel -> Programs. Click on the “Turn on Windows Features on or off” link. Uncheck Internet Explorer 9 (or Internet Explorer 8). The system will then act as if Internet Explorer is no longer installed. You can re-enable it via a simple checkbox.



Philip Schmelzer
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Post 696 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-12-2013 07:03 PM in reply to: brian.kling

I have a serial number and product key, but the Autodesk Inventor software is no where to be found on my laptop.  I have the free student version.  I urgently need this for a project on Monday!  I was never asked about installing it, but I received the SN xxx-xxxxxxxx and the Product Key of 797D1.  Help!!

 

 

 

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Post 697 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-13-2013 03:40 PM in reply to: brian.kling

We are still using Inventor 2011 at my high school and would like to have my student’s download the 2011 version. However, when the students go to the Education Community and create their account using their school provided emails they and go through the process of selecting the product that they want they do not get a button to start the download process. I thought they might be doing something incorrectly so I, as their teacher, tried downloading the 2011-2013 versions of Inventor and got the same issue. Is there a way that they can download 2011 to keep the confusion of back saving files from a 2013 format to a 2011 format, this does not seem like a big issue to an experienced Autodesk operator but keep in mind these are high school freshmen.

Customer Service
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Post 698 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-13-2013 06:53 PM in reply to: neumejd

Hi neumejd,

 

Currently we do have an issue with the download button in the Education Community site. We are now looking into it and will keep everyone posted once resolved. 



Joane Bonghanoy
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Post 699 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

01-14-2013 09:11 AM in reply to: joane.bonghanoy

Joane,

Thanks for the quick responce i will pass this along to me high school studetns.

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Re: STUDENTS - Serial Number or Product Key Issues

01-14-2013 09:33 AM in reply to: neumejd

Please note that the Education Community download issue has been resolved! We apologize for any inconveniences this problem may have caused and please feel free to let us know if you have any additional questions, concerns, or issues.



Philip Schmelzer
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