Installation & Licensing

Installation & Licensing

Reply
New Member
perandersholmberg
Posts: 2
Registered: ‎01-08-2013
Message 681 of 1,172 (512 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 10:34 AM in reply to: brian.kling

Hello!

 

I'm trying to install on Mac OS X 10.8.2 but when typing the product key and license number the application says that the format is not correct. It should be like xxx-xxxxxxxx but my license number is exactly like that.

 

Please help!

 

Best Regards

Anders

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 682 of 1,172 (506 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 11:31 AM in reply to: perandersholmberg

Hello Steven and Anders,

 

Can you both please install the software in trial mode, and then proceed with the standard activation process at first launch which should resolve the invalid serial number error.



Philip Schmelzer
New Member
cjauregui8937
Posts: 1
Registered: ‎04-21-2011
Message 683 of 1,172 (498 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 04:35 PM in reply to: brian.kling

What do you do if when you select your free software, language, OS, and press next, it says "error in assigning serial number to product, this is an operation implementation error?" It gave me a serial number, but it won't work for activating the product after i downloaded it. I activated my license in spring 2011...

Customer Service
joane.bonghanoy
Posts: 816
Registered: ‎06-06-2011
Message 684 of 1,172 (486 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-09-2013 12:02 AM in reply to: cjauregui8937

Hi cjauregui8937,

 

We have had some activation issues with our Student Licenses but it has been resolved, however for this particular encountered we would need to look further into.

 

Do reply back with the following information:

    - Error message when activating the License

    - Screenshot of the error

    - Product Name

 

Also, I'm making an assumption that you were trying to download a 2011 version from the EDU site when you encountered the error you mentioned. Is that correct? 



Joane Bonghanoy
New Member
s1110628002
Posts: 1
Registered: ‎01-09-2013
Message 685 of 1,172 (478 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-09-2013 01:43 PM in reply to: brian.kling

hi,

 

i too have a problem with my serial number, i get the error:

 

The serial number you entered is not valid. Try again. (1)

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 686 of 1,172 (474 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-09-2013 03:11 PM in reply to: s1110628002

Hello Isabella and welcome to the community! 

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number and product name that you are getting this error with.



Philip Schmelzer
New Member
tlegras
Posts: 2
Registered: ‎01-09-2013
Message 687 of 1,172 (473 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-09-2013 03:17 PM in reply to: brian.kling

Hello,

 

I succeed to have a serial numner and a product key. The set up ran well with no trouble. Then when I open Revit 2013, the validation windows don't pop well (cf file 1). I do Alt+F4 then the windows for the choice between the trial or the validation appears (cf file 2). I choose activate and then again a windows pops up but doesn't succeed to show the information properly (cf file 3). 


I test does pages (which are just html) with google chrome and it shows all the information if I authorize the script to run on the page. So it seems to me that when Revit is starting, it doesn't succeed to run the script. (I put the information ask when I used google but it doesn't work either)

 

I try to do it without antivirus but it doesn't change anything. I try to set up again Revit  but again not working

 

Could you help me ?

 

PS : I am using W7 64bits with 8Go of RAM and a Intel Core i7 

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 688 of 1,172 (462 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-09-2013 03:34 PM in reply to: tlegras

Hi Thibault,

 

The blank activation screen (displaying two radio buttons) is actually a known issue with several potential workarounds. Check them out here on our AutodeskHelp Pinterest board.



Philip Schmelzer
New Member
andrea.behme
Posts: 1
Registered: ‎01-10-2013
Message 689 of 1,172 (443 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 06:39 AM in reply to: s1110628002

I have the same problem. It shows me the error: The serial number you entered is not valid. Try again.

And in "My software" the AutoCAD 2013, I have downloaded, is not listed.

But in the program and autodesk said it is the right serial number.

I hope somebody can help me.

Member
carolin.schottenheimer
Posts: 4
Registered: ‎11-22-2012
Message 690 of 1,172 (434 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-10-2013 08:28 AM in reply to: perandersholmberg

Hello Every one. I have a Problem with the support.

 

I write at the 13th of december to:

 

rtxml-emea@activation.autodesk.com

 

the atumatic generated e-mail (Autodesk ctivation custumer confirm), that my serial number couldn't be activated. I couldn't found any other e-mail adress or support. I am not sure if my e-mail reach the company.

 

Could anyone help?

 

Thank you very much.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.