Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 631 of 1,153 (749 Views)

Re: STUDENTS - Serial Numbers or Product Key Issues, click here

11-30-2012 10:06 AM in reply to: yaqub007

Hello Yaqub,

 

Have you registered within the Education Community and requested a license? I was unable to find a profile for you based off of your name and email address.

 

How to Register in the Education Community

 

How to Download / Request a License in the Education Community



Philip Schmelzer
Member
plglaserna
Posts: 3
Registered: ‎12-02-2012
Message 632 of 1,153 (727 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-02-2012 03:15 PM in reply to: kendis_bood

I'm having the same problem with my software. I'm from the Philippines, I received the serial number but when I try to activate the product it says that it can't be registered in my country. What is up with that? I've submitted two forms but yet to receive a reply. Any luck with your problems?

Member
plglaserna
Posts: 3
Registered: ‎12-02-2012
Message 633 of 1,153 (726 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-02-2012 03:34 PM in reply to: brian.kling

I recently received the usb for AutoCAD Design Suite Ultimate 2013. I received the serial number and product key but when I tried to activate my product, it says that it can't be registered in my country. I'm from Iloilo City, Philippines. A student studying at University of San Agustin, Iloilo. I've already filled up the forms twice and yet to receive a reply. Please help.

Customer Service
joane.bonghanoy
Posts: 688
Registered: ‎06-06-2011
Message 634 of 1,153 (723 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-02-2012 05:25 PM in reply to: plglaserna

Hi plglaserna,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can look into it. 



Joane Bonghanoy
New Member
KennyMc2012
Posts: 1
Registered: ‎11-27-2012
Message 635 of 1,153 (702 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-03-2012 12:15 PM in reply to: brian.kling

Hi,

 

I'm having some trouble getting my Inventor Professional 2013 student licence activated, and was wondering if someone could kindly advise?

 

I downloaded the product, and it works fine, but when I try to activate it, it tells me my serial number is invalid. When I contacted Autodesk, I was told that my serial number doesn't include this product, and was advised to uninstall then download it again (which i've done a few times to no avail).

 

When I log into the Autodesk Education Community and look under "my software", the program is definitely listed under my usual serial number. I am able to use it temporarily as a trial, so i'm a bit confused why there doesn't seem to be a record of it on my number. I'm not sure what to do next as the trial will expire in a few days and access to Inventor is important for the CADD course i'm studying.

 

Any help is much appreciated

 

Regards

 

Kenny.

 

 

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 636 of 1,153 (690 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-03-2012 02:02 PM in reply to: KennyMc2012

Hi Kenny,

 

It appears that there is an issue with your account that is preventing any new licenses from syncing on our back end and in this case the easiest workaround would be to create a new account using a different email address.

The other alternative would be to send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your Serial Number and Request Code, which would allow access this time around, however you would most likely find yourself in the same dilemma if for all future license requests / activation attempts.



Philip Schmelzer
Member
plglaserna
Posts: 3
Registered: ‎12-02-2012
Message 637 of 1,153 (662 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-04-2012 03:54 PM in reply to: brian.kling

I've reinstalled the whole program as instructed but I'm still having the same problem of being unable to register the product. It still says that it cannot be registered in the Philippines. Please help.

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 638 of 1,153 (656 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-04-2012 04:30 PM in reply to: plglaserna

Hello Pamela,

 

I've just manually registered your Design Suite Ultimate 2013 license for you. Can you please attempt to run / activate the software again and let us know if this resolved the issue?



Philip Schmelzer
New Member
Rachelle_T
Posts: 1
Registered: ‎12-05-2012
Message 639 of 1,153 (644 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-05-2012 04:15 AM in reply to: brian.kling

Hello,

 

I need help.  I purchased AutoDesk Building Design Sute Ultimate 2013 from Studica.  I used Identit-e.com/autodesk and placed my product code to get a serial number.  They replied that there was a delay due to a techical issue but they didn't ask for any other information.  I did send them my student id but no response.  Could I get more information of what I need to do?  Thanks

Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 640 of 1,153 (619 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-05-2012 03:06 PM in reply to: Rachelle_T

Hello Rachelle,

 

Confirming that the technical is in fact on Identit-e's side and that there is nothing further needed from you at this point. Please install the software in trial mode for the time being as they will send you an email with your license information as soon as it's available.

 

Thank you very much for your patience.



Philip Schmelzer
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