Installation & Licensing

Installation & Licensing

Reply
Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 611 of 1,174 (762 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-12-2012 03:52 PM in reply to: rk0319

Hi Rok,

 

You should be able to install in trial mode and then proceed with the activation option / process which would present you with the request code.



Philip Schmelzer
Active Member
riley-187
Posts: 6
Registered: ‎03-30-2012
Message 612 of 1,174 (755 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-12-2012 05:49 PM in reply to: brian.kling

Hello. 

does anybody know how to fix the two radio buttons showing when activating maya 2013?

i really need help and ywould like an answer ASAP

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 613 of 1,174 (752 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-12-2012 09:56 PM in reply to: riley-187

Hello Riley,

 

This solution taken from our Pinterest page should be able to get you going in the right direction!



Philip Schmelzer
Member
rk0319
Posts: 3
Registered: ‎11-10-2012
Message 614 of 1,174 (736 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-13-2012 10:56 AM in reply to: philip.s

Well as I said it before I did install it in trial mode (no serial or product number entered in install). But the problem is there is no no pop-out saying I Should activate. When I start Maya 2010 it only returns the -12 licence error and then it closes Maya. The requirments state that MAC OS 10.5.8 is enough LINK. Is there another way to get the request code without starting Maya, perhaps navageting  through the files? Which file should I search for?

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 615 of 1,174 (731 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-13-2012 11:37 AM in reply to: rk0319

Hi Rok,

 

Everything that I was able to find surrounding the licensing error 12, corresponds to networked versions, not the standalone which is what the trial would have been installed as. Unfortunately there is no way to access your product request code or enter an activation code without starting the program. 

 

I'm hoping that some of the other community members may be able to jump in here and provide troubleshooting suggestions.



Philip Schmelzer
Active Member
riley-187
Posts: 6
Registered: ‎03-30-2012
Message 616 of 1,174 (727 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-13-2012 12:45 PM in reply to: philip.s

i use google chrome. is that a bad thing? should i make internet explorer 8 my default when trying to activate?

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 617 of 1,174 (722 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-13-2012 02:53 PM in reply to: riley-187

That's not a bad idea Riley along with the other suggestions listed on the previously linked solution.



Philip Schmelzer
Member
ontheserch
Posts: 3
Registered: ‎11-12-2012
Message 618 of 1,174 (715 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-14-2012 12:14 AM in reply to: philip.s

I'm drawing now, thanks!

 

 

Sergi, BCN

New Member
mblhi09
Posts: 2
Registered: ‎11-19-2012
Message 619 of 1,174 (641 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-19-2012 10:52 AM in reply to: brian.kling
I chose 3Ds Max 2012 to get the serial number and the serial number that has informed by the website is for Maya 2012/2013. What should I do to register my 3Ds Max now?
Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 620 of 1,174 (621 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-19-2012 01:51 PM in reply to: mblhi09

Hello Murilo,

 

That is actually by design. As a member of the Education Community you should be receiving only one Serial Number (beginning with 900-) to be used for all products.

 

Please proceed with the standard installation / activation process and see this FAQ for more info.



Philip Schmelzer
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.