Installation & Licensing

Installation & Licensing

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Post 591 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 09:35 AM in reply to: fmhidalgo

Hello Fernando,

 

As Simona is currently not available (within her working hours) can you please send me the Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code.



Philip Schmelzer
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Post 592 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 12:51 PM in reply to: philip.s

Hello, I am having the same problem with activating my product. I keep receiving the message "The serial number you entered is not valid. Try again. (Error 2)". Did you say there was a way around this?

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Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 02:19 PM in reply to: davidflagg

Hello David,

 

The way only way to get around this error at the moment is to enter an activation code. 

 

Please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code, or contact our Registration and Activation team directly for additional assistance.



Philip Schmelzer
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Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 07:31 PM in reply to: brian.kling

Hey I have the same problem where I type in the serial number in the activiation key but I typed in the CORRECT serial number and it keeps popping up with the same error saying The serial number you entered is not vaild. Try again (Error 2).

 

Can please fix this?

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Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 07:54 PM in reply to: kenipa44

Hi kenipa44,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then "Send this user a private message") with your serial number and Request Code so I can manually generate the Activation Code for you. You can also contact our Registration and Activation Team for additional assistance.



Joane Bonghanoy
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Re: STUDENTS - Serial Number or Product Key Issues

11-09-2012 05:29 AM in reply to: philip.s

Thank you Philip, can you tell me how I can receive a product request code? I don't think I have one right now.

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Post 597 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

11-09-2012 05:41 AM in reply to: davidflagg

Hi David,

Request codes are generated by the software itself during the installation/activation process. 

Please click here for instructions on howto find your request code.

 

 



Camilo Lemos
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Post 598 of 1,174

hello, for me it is impossible to connect my computer to...

11-09-2012 01:26 PM in reply to: camilo.lemos

hello, for me it is impossible to connect my computer to internet.

I am prefering to receive my activation key by E_mail.

how I can obtain it by E_mail?

I have my serial number and product key

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Re: hello, for me it is impossible to connect my computer to...

11-09-2012 03:44 PM in reply to: hypocampe

Hi Valerie,

 

You contact our Registration and Activation team by filling out the following form.

 

Licensing Assistance Form

 

You can also call them directly via the following phone #'s.

 

AMERICAS: (800) 551-1490

 

ASIA / PACIFIC: 65.6735.5688

 

EUROPE / MIDDLE EAST / AFRICA: 41.32.723.9595



Philip Schmelzer
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Post 600 of 1,174

Re: STUDENTS - Serial Number or Product Key Issues

11-10-2012 01:04 PM in reply to: kenipa44

kenipa44 wrote:

Hey I have the same problem where I type in the serial number in the activiation key but I typed in the CORRECT serial number and it keeps popping up with the same error saying The serial number you entered is not vaild. Try again (Error 2).

 

Can please fix this?




I have the same problem with Maya 2010 for MAC OS, I am running it on Leopard. If I try a trial install (all 0 or no numbers at all) Maya wont start or ask to activate. It will only give me licence problem -12. What to do?

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