Installation & Licensing

Installation & Licensing

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Member
c-kharper
Posts: 3
Registered: ‎03-12-2013
Message 1 of 7 (378 Views)

STUDENTS - MAYA & MAX .dll isn't compatible

378 Views, 6 Replies
03-12-2013 09:00 AM

Ok so I get this error when I load Max or any other Autodesk product after installing (I've installed all types 2011/12/13)

 

'C:\Windows\system32\d3dx9_42.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support'

 

I've reinstalled way too many times now and I've done clean installations too. I'm not on a network and I am the administrator for my PC. I have a quad core AMD processor with a 1GB graphics card and 8GB of RAM so it's above the minimum system requirements. I'm running a 64-bit of Windows 7 Home Premium if that also helps.

 

Has anybody else had this problem or know how to solve it?

 

Cheers,

 

- Kai

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 2 of 7 (372 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:18 AM in reply to: c-kharper

It's probably as simple as updating your Microsoft DirectX runtimes. 

 

http://support.microsoft.com/kb/179113

 

 

Member
c-kharper
Posts: 3
Registered: ‎03-12-2013
Message 3 of 7 (368 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:23 AM in reply to: TravisNave

I did the download and I have the latest runtime of DirectX. Is there anything else you can recommend please?

 

Cheers,

 

- Kai

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 4 of 7 (364 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:29 AM in reply to: c-kharper

Yes.  Go to C:\Windows\System32 and locate the d3dx9_42.dll file.  Rename the extension to .bak.  Then try launching the application again.  Windows 7 does not use DirectX 9.

Member
c-kharper
Posts: 3
Registered: ‎03-12-2013
Message 5 of 7 (361 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:33 AM in reply to: TravisNave

Now it's coming up with this message:

 

'The program can't start because d3dx9_42.dll is missing from your computer. Try reinstalling the program to fix this problem.'

 

Shall I reinstall and see if that solves it?

 

Cheers,

 

- Kai

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 6 of 7 (352 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:39 AM in reply to: c-kharper

Yes.  Now would be the time to do so.  Let me know the results.

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 7 of 7 (351 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:44 AM in reply to: TravisNave

Just in case, here is the file from one of my Windows 7 computers that was installed with Autodesk software.  Unzip and copy into your System32 folder.  It might work for ya.

 

 

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