Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,610
Registered: ‎09-27-2011
Message 21 of 26 (179 Views)

Re: student registration problem

02-19-2013 11:19 AM in reply to: syedshaddad

Hello Syed,

 

This is most likely due to a backend account issue where unfortunately the only workaround is to create a new account with a different email address. Can you please do so and let us know if you continue to experience further problems.

 

I've edited your post to remove your serial number as this is a public form / for future reference please refrain from posting sensitive information. 



Philip Schmelzer
New Member
shaddad.benyahya
Posts: 1
Registered: ‎02-20-2013
Message 22 of 26 (165 Views)

Re: student registration problem

02-20-2013 02:18 AM in reply to: philip.s

Hi Mr Schmelzer

 

I have taken your advise and register a new account with Autodesk Student, and downloaded the software below:

  • Version:AutoCAD Architecture 2013 (English) 32-Bit
  • Issued:2013-02-19 21:05:58
  • Product Key:185E1
  • Serial:xxx-xxxxxxxx

I am still suffering the "CHECKING LICENSE" Hang issue when I try to install the above.

 

I did not download Autocad 2013 because I need to use it even it is on the 30days trial version.

 

Really need your help.

 

Awaiting your reply.

 

Thank you,

 

Syed Shaddad Benyahya

Malaysia

 

 

New Member
syedshaddad
Posts: 2
Registered: ‎02-17-2013
Message 23 of 26 (142 Views)

Re: student registration problem

02-21-2013 08:10 AM in reply to: shaddad.benyahya

Hi Mr Schmelzer

 

Still awaiting for your reply!!!

 

Why can you register me online from your HQ?

 

Best regards,

 

Syed Shaddad

Community Manager
philip.s
Posts: 2,610
Registered: ‎09-27-2011
Message 24 of 26 (132 Views)

Re: student registration problem

02-21-2013 10:20 AM in reply to: syedshaddad

Hi Seyed,

 

Your new account is functioning properly as the AutoCAD Architecture license is active and registered in our system. What download method are you utilizing (Install Now, Download Now, Browser Download)?

 

If it's either of the first 2, can you please delete and download with the browser download option?

 

If it's not either of the first 2, can you please provide additional details / a screen shot of exactly where the checking license issue is occurring.



Philip Schmelzer
Member
AFutureVideoGameEngineer
Posts: 3
Registered: ‎03-07-2013
Message 25 of 26 (65 Views)

Re: student registration problem

06-05-2013 06:05 PM in reply to: Xiapher

I have Error: 10. It says that I have it on too many computers. I just did a clean reinstall of my OS, and I had it on there before, but I did uninstall it before I cleared my drives to avoid this problem, but it didn't work. Anything I can do? I have a request code and all.

Customer Service
joane.bonghanoy
Posts: 811
Registered: ‎06-06-2011
Message 26 of 26 (62 Views)

Re: student registration problem

06-05-2013 06:46 PM in reply to: AFutureVideoGameEngineer

Hi AFutureVideoGameEngineer,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code.

 

To add, for this type of error, you can contact our Registration and Activation team directly. They would be happy to assist you with it.  



Joane Bonghanoy
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