Hello ydabat and welcome to the Autodesk community!
It looks like you’re seeing an error message: "We're sorry we cannot provide you with your license details at this time."
Please make sure that you are signed into the program and have correctly
set up a student account.
Alternatively, as Education Community serial numbers are generated off of ones user ID, this error may indicate that there is an issue with your account.
A common workaround is to create a new Education Community account with a different email address and try to re-obtain the license.
If downloading the product is an issue, please try
downloading via the Virtual Agent. Clear your browser history, cache and cookies before attempting to redownload.
If you are still experiencing issues, please contact the student community via
this form.
If this information was helpful, please consider marking it as an
Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!
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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.
