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New Member
lukeARSE
Posts: 2
Registered: ‎11-20-2011
Message 1 of 10 (440 Views)

Student community not working and account problems

440 Views, 9 Replies
11-20-2011 07:42 AM

even though i have already activated my account it's says i have to again which when i try to do it saya i've already done it. and then if i try to click on another link it says i have to activate my account. and i can't click on the problem form cos thet just redirects me to the activate your account. and it won't send the activation e-mail because it says i've already done it. it's a very annoying circle. can anyone help?

New Member
g.aksenova
Posts: 1
Registered: ‎11-20-2011
Message 2 of 10 (427 Views)

Re: Student community not working and account problems

11-20-2011 09:23 AM in reply to: lukeARSE

I have the same problem already for two days and cannot do anything else. Besides all that the page with reactivation of my account is apprearing in german while everything else is in English. I would much appreciate your help. Also nothing works on your website. I cannot go to any other pages unfortunately.

 

New Member
peppesia
Posts: 1
Registered: ‎11-20-2011
Message 3 of 10 (407 Views)

Re: Student community not working and account problems

11-20-2011 02:32 PM in reply to: lukeARSE

me tooo help us please i don't know how to contact the customer service and i have exam tomorrow

 

New Member
arc731
Posts: 2
Registered: ‎11-20-2011
Message 4 of 10 (399 Views)

Re: Student community not working and account problems

11-20-2011 03:58 PM in reply to: lukeARSE

I'm having the exact same problem.  I didn't notice any replies from tech support.  Do they monitor this page?  Anybody out there!?!

New Member
Serpico8900
Posts: 2
Registered: ‎11-20-2011
Message 5 of 10 (378 Views)

Re: Student community not working and account problems

11-21-2011 03:11 AM in reply to: lukeARSE

Same problem!

Community Manager
philip.s
Posts: 2,598
Registered: ‎09-27-2011
Message 6 of 10 (368 Views)

Re: Student community not working and account problems

11-21-2011 01:26 PM in reply to: Serpico8900

I would like to apologize for the inconvenience as there was an issue with the Education Community site looping users through a "resend activation prompt", lasting through the weekend and into this morning. 

 

The system glitch affecting availability has been resolved and you can now access your student benefits via the link below.

 

http://students.autodesk.com/

 

Please note for future reference, you can download software from our autodesk.com site and run as a trial for temporary access, and or request a license from the Autodesk Education facebook page (http://www.facebook.com/Autodeskedcommunity).

 

Thank you very much for your patience during the outage.

 



Philip Schmelzer
New Member
Kjhodgman
Posts: 1
Registered: ‎12-10-2012
Message 7 of 10 (225 Views)

Re: Student community not working and account problems

12-10-2012 08:35 PM in reply to: philip.s

Hi there,

 

I realize this is an older thread, but I am having the same problem listed here.

 

I was able to log in earlier today, but cannot get passed the "resend account activation email" 

 

Is there anything you can do to help?

 

thanks!

Customer Service
joane.bonghanoy
Posts: 777
Registered: ‎06-06-2011
Message 8 of 10 (219 Views)

Re: Student community not working and account problems

12-10-2012 09:21 PM in reply to: Kjhodgman

Hi Kirk,

 

I am seeing 2 accounts under your name, one gives me the error you just mentioned while the other one allowed me to access Education Community site successfully.

 

For now, while this needs to be further investigated please use the log in details that I will be sending to you via Private Message (small envelope beside your profile name) so you can enjoy and access EDU site. 



Joane Bonghanoy
New Member
lmadrigal120890
Posts: 1
Registered: ‎10-10-2013
Message 9 of 10 (150 Views)

Re: Student community not working and account problems

10-10-2013 04:14 AM in reply to: lukeARSE

I am experiencing the same issue with my account at the moment,

 

could i get some feedback?

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 10 of 10 (146 Views)

Re: Student community not working and account problems

10-10-2013 04:26 AM in reply to: lmadrigal120890

Hi lmadrigal120890,

 

Can you send me your Student Community user ID and e-mail by private message? I would like to check your access.

 

(for private message, click on my name and on "send private message")

 

Thanks



Celine Manca
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