Installation & Licensing

Installation & Licensing

Reply
New Member
fernando
Posts: 1
Registered: ‎01-14-2013
Message 1 of 2 (240 Views)
Accepted Solution

stolen computer

240 Views, 1 Replies
01-14-2013 07:58 AM

Hello,

My computer got stolen, i got a new one but i cant register the inventor. How can i cancel the serial and ask a new one?

Hello Fernando and welcome to the forums!

 

You typically have 2 options when it comes to a stolen license.

 

1) Contact the Autodesk License Assistance team and request that a new one be generated and the old one be inactivated. As you're already here you can do so by simply sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number.

 

or 

 

2) Report the issue to the Autodesk License Assistance team and request an activation code and that a note be added to the license. Any subsequent activation requests would be blocked by a user other than the registered party.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics as needed.

Community Manager
philip.s
Posts: 2,626
Registered: ‎09-27-2011
Message 2 of 2 (228 Views)

Re: stolen computer

01-14-2013 11:49 AM in reply to: fernando

Hello Fernando and welcome to the forums!

 

You typically have 2 options when it comes to a stolen license.

 

1) Contact the Autodesk License Assistance team and request that a new one be generated and the old one be inactivated. As you're already here you can do so by simply sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number.

 

or 

 

2) Report the issue to the Autodesk License Assistance team and request an activation code and that a note be added to the license. Any subsequent activation requests would be blocked by a user other than the registered party.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics as needed.



Philip Schmelzer
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.