'Some products failed to install error' Need help figuring out the issue

[Youngy798]

I had messaged the support on Twitter and was told to come here.

Basically I am getting this error:

Spoiler

Spoiler

Spoiler

 I looked at what versions of C++ I had installed, I have a few 2005, 2008, 2010 and 2012. I didn't know which ones to remove after being linked to here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

If anyone can help me it would be greatly appreciated. I am not sure if this is of any significance but I am trying to install the student version.

[Youngy798]

Here is the log:

2013/12/21:18:06:13 Kieran KIERAN-PC === Setup started on KIERAN-PC by Kieran ===
2013/12/21:18:06:13 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:06:13 Kieran KIERAN-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2013/12/21:18:06:13 Kieran KIERAN-PC Launch
2013/12/21:18:06:13 Kieran KIERAN-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-43940206 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2013/12/21:18:06:13 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:06:13 Kieran KIERAN-PC Current Directory C:\Users\Kieran\AppData\Local\Temp\_AIFD92.tmp
2013/12/21:18:06:56 Kieran KIERAN-PC === Setup ended ===

2013/12/21:18:06:16 Kieran KIERAN-PC === Setup started on KIERAN-PC by Kieran ===
2013/12/21:18:06:16 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:06:16 Kieran KIERAN-PC Current Directory C:\Users\Kieran\AppData\Local\Temp\_AIFD92.tmp
2013/12/21:18:06:16 Kieran KIERAN-PC Launch
2013/12/21:18:06:19 Kieran KIERAN-PC Download Play SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2013/12/21:18:06:56 Kieran KIERAN-PC Download Complete SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2013/12/21:18:06:56 Kieran KIERAN-PC PageOpen LaunchDialog
2013/12/21:18:07:18 Kieran KIERAN-PC PageOpen LicenseDialog
2013/12/21:18:07:21 Kieran KIERAN-PC PageOpen ProductInfoDialog
2013/12/21:18:07:21 Kieran KIERAN-PC PageOpen ProductSelectionDialog2
2013/12/21:18:07:24 Kieran KIERAN-PC PageOpen FullProgressDialog
2013/12/21:18:07:24 Kieran KIERAN-PC Download Play VCREDIST2005SP1ATLX64 http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/VCRED...
2013/12/21:18:07:26 Kieran KIERAN-PC Download Complete VCREDIST2005SP1ATLX64 http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/VCRED...
2013/12/21:18:07:26 Kieran KIERAN-PC Installing Microsoft Visual C++ 2005 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe" /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\Kieran\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/12/21:18:07:54 Kieran KIERAN-PC Install Microsoft Visual C++ 2005 Redistributable (x64) Succeeded
2013/12/21:18:07:54 Kieran KIERAN-PC Download Play DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2013/12/21:18:08:36 Kieran KIERAN-PC Download Complete DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2013/12/21:18:08:36 Kieran KIERAN-PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/12/21:18:11:25 Kieran KIERAN-PC Install DirectX® Runtime Succeeded
2013/12/21:18:11:25 Kieran KIERAN-PC Download Play CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2013/12/21:18:11:43 Kieran KIERAN-PC Download Complete CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2013/12/21:18:11:43 Kieran KIERAN-PC Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/12/21:18:12:33 Kieran KIERAN-PC Install Autodesk® Material Library 2014 Succeeded
2013/12/21:18:12:33 Kieran KIERAN-PC Download Play CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2013/12/21:18:12:52 Kieran KIERAN-PC Download Complete CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2013/12/21:18:12:52 Kieran KIERAN-PC Installing Autodesk® Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/12/21:18:13:12 Kieran KIERAN-PC Install Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/12/21:18:13:12 Kieran KIERAN-PC Download Play CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2013/12/21:18:23:54 Kieran KIERAN-PC Download Aborted CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2013/12/21:18:23:54 Kieran KIERAN-PC Install Autodesk® Material Library 2014 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2013/12/21:18:24:32 Kieran KIERAN-PC Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/12/21:18:25:03 Kieran KIERAN-PC Rollback Autodesk® Material Library 2014 Succeeded
2013/12/21:18:25:03 Kieran KIERAN-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/12/21:18:25:03 Kieran KIERAN-PC Rollback Microsoft Visual C++ 2005 Redistributable (x64) Failed Installation aborted, Result=1619
2013/12/21:18:25:04 Kieran KIERAN-PC PageOpen InstallCompleteDialog
2013/12/21:18:25:24 Kieran KIERAN-PC === Setup ended ===

2013/12/21:18:27:19 Kieran KIERAN-PC === Setup started on KIERAN-PC by Kieran ===
2013/12/21:18:27:19 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:27:19 Kieran KIERAN-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2013/12/21:18:27:19 Kieran KIERAN-PC Launch
2013/12/21:18:27:19 Kieran KIERAN-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-43940206 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2013/12/21:18:27:19 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:27:19 Kieran KIERAN-PC Current Directory C:\Users\Kieran\AppData\Local\Temp\_AI4ECD.tmp
2013/12/21:18:27:26 Kieran KIERAN-PC === Setup ended ===

2013/12/21:18:27:22 Kieran KIERAN-PC === Setup started on KIERAN-PC by Kieran ===
2013/12/21:18:27:22 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:27:22 Kieran KIERAN-PC Current Directory C:\Users\Kieran\AppData\Local\Temp\_AI4ECD.tmp
2013/12/21:18:27:22 Kieran KIERAN-PC Launch
2013/12/21:18:27:25 Kieran KIERAN-PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2013/12/21:18:27:26 Kieran KIERAN-PC PageOpen LaunchDialog
2013/12/21:18:27:33 Kieran KIERAN-PC PageOpen LicenseDialog
2013/12/21:18:31:18 Kieran KIERAN-PC PageOpen ProductInfoDialog
2013/12/21:18:31:19 Kieran KIERAN-PC PageOpen ProductSelectionDialog2
2013/12/21:18:31:30 Kieran KIERAN-PC PageOpen FullProgressDialog
2013/12/21:18:31:30 Kieran KIERAN-PC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2013/12/21:18:31:30 Kieran KIERAN-PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/12/21:18:33:21 Kieran KIERAN-PC Install DirectX® Runtime Succeeded
2013/12/21:18:33:21 Kieran KIERAN-PC Download Skipped CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2013/12/21:18:33:21 Kieran KIERAN-PC Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/12/21:18:33:57 Kieran KIERAN-PC Install Autodesk® Material Library 2014 Succeeded
2013/12/21:18:33:57 Kieran KIERAN-PC Download Skipped CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2013/12/21:18:33:57 Kieran KIERAN-PC Installing Autodesk® Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/12/21:18:34:16 Kieran KIERAN-PC Install Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/12/21:18:34:16 Kieran KIERAN-PC Download Play CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2013/12/21:18:37:24 Kieran KIERAN-PC Download Aborted CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2013/12/21:18:37:24 Kieran KIERAN-PC Install Autodesk® Material Library 2014 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2013/12/21:18:38:37 Kieran KIERAN-PC Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/12/21:18:39:48 Kieran KIERAN-PC Rollback Autodesk® Material Library 2014 Succeeded
2013/12/21:18:39:48 Kieran KIERAN-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/12/21:18:39:49 Kieran KIERAN-PC PageOpen InstallCompleteDialog
2013/12/21:18:41:36 Kieran KIERAN-PC === Setup ended ===

2013/12/21:18:42:58 Kieran KIERAN-PC === Setup started on KIERAN-PC by Kieran ===
2013/12/21:18:42:58 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:42:58 Kieran KIERAN-PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2013/12/21:18:42:58 Kieran KIERAN-PC Launch
2013/12/21:18:42:58 Kieran KIERAN-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-43940206 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2013/12/21:18:42:58 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:42:58 Kieran KIERAN-PC Current Directory C:\Users\Kieran\AppData\Local\Temp\_AIA4C9.tmp
2013/12/21:18:43:05 Kieran KIERAN-PC === Setup ended ===

2013/12/21:18:42:59 Kieran KIERAN-PC === Setup started on KIERAN-PC by Kieran ===
2013/12/21:18:42:59 Kieran KIERAN-PC Path_Length: 151
2013/12/21:18:42:59 Kieran KIERAN-PC Current Directory C:\Users\Kieran\AppData\Local\Temp\_AIA4C9.tmp
2013/12/21:18:42:59 Kieran KIERAN-PC Launch
2013/12/21:18:43:04 Kieran KIERAN-PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2013/12/21:18:43:04 Kieran KIERAN-PC PageOpen LaunchDialog
2013/12/21:18:43:12 Kieran KIERAN-PC PageOpen LicenseDialog
2013/12/21:18:43:22 Kieran KIERAN-PC PageOpen ProductInfoDialog
2013/12/21:18:43:22 Kieran KIERAN-PC PageOpen ProductSelectionDialog2
2013/12/21:18:43:45 Kieran KIERAN-PC PageOpen FullProgressDialog
2013/12/21:18:43:45 Kieran KIERAN-PC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2013/12/21:18:43:45 Kieran KIERAN-PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2013/12/21:18:45:56 Kieran KIERAN-PC Install DirectX® Runtime Succeeded
2013/12/21:18:45:56 Kieran KIERAN-PC Download Skipped CM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CM.ta...
2013/12/21:18:45:56 Kieran KIERAN-PC Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/12/21:18:46:42 Kieran KIERAN-PC Install Autodesk® Material Library 2014 Succeeded
2013/12/21:18:46:42 Kieran KIERAN-PC Download Skipped CMILB http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILB...
2013/12/21:18:46:42 Kieran KIERAN-PC Installing Autodesk® Material Library 2014 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{644F9B19-A462-499C-BF4D-300ABC2A28B1},;;;" ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2014" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/12/21:18:47:11 Kieran KIERAN-PC Install Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/12/21:18:47:12 Kieran KIERAN-PC Download Play CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2013/12/21:18:50:39 Kieran KIERAN-PC Download Aborted CMILM http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/CMILM...
2013/12/21:18:50:39 Kieran KIERAN-PC Install Autodesk® Material Library 2014 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2013/12/21:18:51:53 Kieran KIERAN-PC Rollback Autodesk® Material Library 2014 - Base Image Library Succeeded
2013/12/21:18:53:03 Kieran KIERAN-PC Rollback Autodesk® Material Library 2014 Succeeded
2013/12/21:18:53:03 Kieran KIERAN-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

[TravisNave · Accepted solution]

The failure is on the download of the image library.  I suspect this is a widespread problem with Autodesk distribution at the moment because multiple people are getting it.

Try instead to download the package from the virtual assistant.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617

Good Luck!

[Youngy798]

Would it be worth just waiting for a few days if this download doesn't work? Ill try the other download now 😄

[Youngy798]

Also, Mudbox managed to install everything fine, I am only having a problem with 3DS Max. I was trying to install them on the same day.

[TravisNave]

You'd probably be waiting forever if you expect this server issue to be resolved in a timely manner.  Otherwise, I'd just recommend downloading it from the virtual agent.  Others have had success with that.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617

thanks!

[Youngy798]

 tried it and it worked, thanks so much for the help.. Now I have to get used to the complicated movement 😄