Installation & Licensing

Installation & Licensing

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Member
Weecow
Posts: 4
Registered: ‎01-12-2013
Message 1 of 13 (2,500 Views)

Software License Check Out Failed Error 5

2500 Views, 12 Replies
01-13-2013 01:47 AM

Hello,

 

I have been experiencing this problem since today i have got 3DS Max, yes i know i need to delete CascadeInfo.cas, but i haven't got it on my PC, running on Windows 8. I only see productinformation.pit and that's it. 

 

I haven't got any clue how to fix this. 

 

I hope you guys may be able to help me out..

 

Greetings,

Weecow

Member
Weecow
Posts: 4
Registered: ‎01-12-2013
Message 2 of 13 (2,463 Views)

Re: Software License Check Out Failed Error 5

01-14-2013 11:02 AM in reply to: Weecow

So i bump this, as no one has responded, i really want to use this program..

Sorry for bumping.

*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 3 of 13 (2,427 Views)

Re: Software License Check Out Failed Error 5

01-17-2013 09:10 AM in reply to: Weecow

Have you tested all the connectivities to your license manager?  PING to verify IPv4?  Tested ports 2080 and 27000?  The CascadeInfo.cas file will not be created until it makes a valid connection.  I suspect firewall or IPv6 is the issue.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Weecow
Posts: 4
Registered: ‎01-12-2013
Message 4 of 13 (2,425 Views)

Re: Software License Check Out Failed Error 5

01-17-2013 12:36 PM in reply to: TravisNave
Hello, I really don'y know what you are talking about, what license manager? Greetings, Weecow.
*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 5 of 13 (2,422 Views)

Re: Software License Check Out Failed Error 5

01-17-2013 12:43 PM in reply to: Weecow

Then I assume you have the stand-alone activated license version?

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Product Support
dembkod
Posts: 509
Registered: ‎05-26-2010
Message 6 of 13 (2,407 Views)

Re: Software License Check Out Failed Error 5

01-18-2013 12:38 PM in reply to: Weecow

Weecow,

 

Hello. Not sure why you would need to delete the cascadeinfo.cas file. So far, Cascaldeinfo.cas has nothing to do with your issue. And please do not delete your Pit file. I am guessing you are a standalone installation. We see this error occasionally with a standalone. If you are a network, this is totally different. If you don’t know if you are using a network seat, you need to talk to your IT manager. If you are just a one man shop- likely standalone.

 

You need to uninstall and reinstall. I have a process for you. First, uninstall the program through the Control Panel.

 

After this, run the MS Fixit uninstaller and see if the product still lists. If it does, uninstall it.

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

Next, delete the MAX program folders in these locations (they should be clearly named).

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

After these are deleted, I would reinstall as an admin with UAC and antivirus turned off.

 

Thank you for taking part in our community!

 

David Dembkoski

Product Support Specialist

Autodesk Product Support



David Dembkoski
Member
Weecow
Posts: 4
Registered: ‎01-12-2013
Message 7 of 13 (2,373 Views)

Re: Software License Check Out Failed Error 5

01-21-2013 11:51 AM in reply to: dembkod
Hello, I'm really sorry, but this hasn't helped me, i still got the same error as before.. I hope you can still help me further, because i have no idea what to do next. Greetings, Weecow
New Member
godogs2002-1
Posts: 2
Registered: ‎08-13-2013
Message 8 of 13 (1,810 Views)

Re: Software License Check Out Failed Error 5

08-13-2013 08:29 AM in reply to: Weecow

Why cant  anyone answer this question  with a good answer WINDOWS 8   I  GET A ERROR 5   FOR THE LAST  6 MONTHS .  I AM THINKING  THIS IS A BUNCH   OF  BULL **** WHERE  IS THE  FIX  FOR THE SOFTWEARE  SO NOW I AM   SUPPOST TO  QUIT SCHOOL, STOP WORK  WITH THIS PROGRAM IS THE ONLY WAY TO FIX IT  I GUESS.  FIX THE GOD **** THING  ALL READY 

*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 9 of 13 (1,802 Views)

Re: Software License Check Out Failed Error 5

08-13-2013 10:36 AM in reply to: godogs2002-1

Relax.  This is a professional community forum.

 

Please list what software version you are using. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
n4nature
Posts: 1
Registered: ‎08-13-2013
Message 10 of 13 (1,799 Views)

Re: Software License Check Out Failed Error 5

08-13-2013 11:11 AM in reply to: Weecow

I have been trying to install Autodesk 3ds Max 2014 on Windows 8 and hitting this error:

 

Examining file at AppData\Local\Autodesk\3dsMax\2014 - 64bit\ENU\MAXENT_2014_en-US_adlm.txt shows logs as below:

 

3456 2013/08/13 10:26:37 Reason=Fatal error
3456 2013/08/13 10:26:37 OS=6.2.9200.
3456 2013/08/13 10:26:37 File=AdlmIntSATSLicense.cpp,Line=344
3456 2013/08/13 10:26:37 AdlmIntError=5 [Unable to launch or connect to LMU]

 

Anybody knows how to connect to LMU? Is there an AutoDesk service pack available for this issue?

 

Here's the stack trace for the app crash.

 

APP:  lmu.exe

FAULTING_THREAD:  0000000000000003

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 00007ffefaab9bb5 to 00007ffefaab2e5c

STACK_TEXT: 
00000000`00d9e880 00007ffe`faab9bb5 : 00007ffe`fc21fff4 00000000`00000000 00000000`02ba7160 00007fff`187b0000 : adlmact_libFNP+0x3f2e5c
00000000`00d9e8b0 00007ffe`faaba00f : 00000000`cc4f4e80 00000000`00d9ed70 00000000`00d9ed70 00000000`00d9eca0 : adlmact_libFNP+0x3f9bb5
00000000`00d9e970 00007ffe`faaba324 : 00000000`cc4f4e83 00000000`00d9ed70 00000000`00d9ed70 00000000`00d9eca0 : adlmact_libFNP+0x3fa00f
00000000`00d9ea40 00007ffe`faaba634 : 00000000`cc4f4e82 00000000`cc4f4e82 00000000`00d9ed70 00000000`00d9eca0 : adlmact_libFNP+0x3fa324
00000000`00d9eb00 00007ffe`faaba920 : 00000000`cc4f4e85 00000000`00d9ed70 00000000`00d9ed70 00000000`00d9eca0 : adlmact_libFNP+0x3fa634
00000000`00d9ebc0 00007ffe`faabaaf4 : 00000000`00d9ed70 00007ffe`fac5cbe8 00000000`00d9ed70 00007ffe`fac5cbe8 : adlmact_libFNP+0x3fa920
00000000`00d9ec80 00007ffe`faabac8b : 00000000`00000000 00000000`00d9f6d0 00000000`00e723b0 00000000`00e723b0 : adlmact_libFNP+0x3faaf4
00000000`00d9ed40 00007ffe`fc00239f : 00000000`00000002 00007ffe`faababb0 00000000`00d9f6d0 00000000`0000000a : adlmact_libFNP+0x3fac8b
00000000`00d9eec0 00007ffe`fc042f84 : 00000000`029428a8 00007ffe`fbf73b81 00000000`00d9f050 00000000`00d9ef78 : adlmact!adlmActAppModifyLicenseTerms+0x9ed89
00000000`00d9eef0 00007ffe`fbfb270b : 00000000`00000000 00000000`0294b890 00000000`0294b890 00000000`0294b928 : adlmact!adlmActAppModifyLicenseTerms+0xdf96e
00000000`00d9ef30 00007ffe`fbf6e2bc : 00000000`02942880 00000000`00d9f050 00000000`00d9f040 00000000`00d9f000 : adlmact!adlmActAppModifyLicenseTerms+0x4f0f5
00000000`00d9f000 00007ffe`fbf66098 : 00000000`0294dbd0 00000000`00000002 00000000`02942880 00007fff`191ece88 : adlmact!adlmActAppModifyLicenseTerms+0xaca6
00000000`00d9f080 00007ffe`fc25239e : 00000000`68cc4280 00000000`028ada30 00000000`028bbc30 00000000`68cc3c9f : adlmact!adlmActAppModifyLicenseTerms+0x2a82
00000000`00d9f3d0 00007ffe`fc2537be : 00000000`00d9f5e0 00000000`00d9f670 00000000`028b51d0 00000000`00000001 : lmumain+0x239e
00000000`00d9f560 00007ff6`2f1c10b8 : 00000000`00d9f5d0 00000000`00d9f670 00000000`028b51d0 00000000`00000001 : lmumain+0x37be
00000000`00d9f5b0 00007ff6`2f1c1f53 : 00000000`00000002 00000000`028b51d0 00000000`0000000a 00007ff6`2f1c473c : LMU+0x10b8
00000000`00d9f670 00007ff6`2f1c15cb : 00000000`00e62b08 00000000`00000000 00000000`00000000 00000000`00000000 : LMU+0x1f53
00000000`00d9f6f0 00007fff`187b1641 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : LMU+0x15cb
00000000`00d9f7a0 00007fff`1abf52f9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0xd
00000000`00d9f7d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


STACK_COMMAND:  .cxr 0x0 ; kb

FOLLOWUP_IP:
adlmact_libFNP+3f2e5c
0033:00007ffe`faab2e5c cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  adlmact_libfnp+3f2e5c

 

Thanks!

NT

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