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softlock license manger error message

45 REPLIES 45
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Message 1 of 46
sbenda60
60698 Views, 45 Replies

softlock license manger error message

I have installed the 2012 upgrade. When I open the program I get the following error:

 

The security system (softlock license manager) is not functuining or is improperly installed.

 

The program then shuts down. Any ideas?

45 REPLIES 45
Message 2 of 46
hashim.mundol
in reply to: sbenda60

Is this Autocad 2012 ?

please try a clean installation of Autocad as admin

http://usa.autodesk.com/getdoc/id=TS75218

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 3 of 46
sbenda60
in reply to: sbenda60

I brought this to Autodesk tech. support. I have had issues with running 2011 Autodesk products. One day all was working fine. The next morning none of my autocad programs would run. After many hours of trying different suggetions from tech support we were about ready to re-format the hard drive and start new. When the 2012 update became available we figured one last try before the re-format. This is when the softlock error poped up. I recieved the following message from Autodesk in response to the softlock issue:

 

"Softlock License Manager Errors were usually seen with the older version of AutoCAD products (releases older than 2008) and the typical cause of the error was restricted permissions on licensing folder or some corruption with the license file.

The standalone license file location on Windows 7 is C:\ProgramData\FLEXnet and standalone license file name is similar to adskflex_00691b00_tsf.data and adskflex_00691b00_tsf.data_backup.001.  These files are encrypted files and basically keep activation information.  Please try giving Everyone full control permissions to the folder and move adskflex data files you find there to another folder (e.g. Desktop) and let me know if this helps."

 

By doing this all of my Autocad programs work, even the 2011 products which started this process. After all the things we tried it seems it was a permission's problem. I have had many permission issues since installing Windows 7.

 

Glad this one is behind us.

Message 4 of 46
hashim.mundol
in reply to: sbenda60

thank you for sharing the solution with the community 🙂

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 5 of 46
Jessup
in reply to: sbenda60

Thank you for posting that solution to the forums; it is the only one I have found for this error message in the 2012 products.

Here are the paths for those files in Windows XP and Windows Vista, as well:


On Vista or Windows 7:

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data.backup 


On Windows XP:

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data

C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_00691b00_tsf.data.backup

 

Best regards,

Jessup H.
Support Specialist
Product Support
Autodesk, Inc.
Tags (1)
Message 6 of 46
john
in reply to: Jessup

Having similar issues on XP but can't find "Application Data" folder with .data file in location specified.  Where else could it be?

Message 7 of 46
TravisNave
in reply to: john

It's a hidden folder.  You can either turn hidden folders and files on within your explorer properties or you can put the path directly into your address bar and get there.

 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 8 of 46
leaveAlone
in reply to: Jessup

I am having this problem as well, however, I do not know how to give everyone full rights to these files on XP. Any help would be greatly appreciated. Thanks!

Message 9 of 46
jeff5509
in reply to: sbenda60

I am experiencing the same problem with my autocad electrical installation. I am running XP SP3 and have ACE2011 and ACE2012. Neither will load and ACE2011 shows no error. The splash screen pops up and then goes away and nothing. ACE2012 at least lets me know that the softlock license manager is not functioning.

 

I tried the fix suggested in the tread with no luck. Any other ideas or suggestions?

 

Jeff

Tags (2)
Message 10 of 46
jeff5509
in reply to: sbenda60

So... if this solution doesn't fix the problem then what else could it be? I have found a few other references to other fixs for this problem but nothing is working. I have a stand alone license and can't get any work done. 😞

 

 

Message 11 of 46
hashim.mundol
in reply to: jeff5509

Have you tried delete the c:\programdata\autodesk\adlm folder after uninstalling all Autodesk programs ?

 

also 

 

please try to install the software in diagnostics mode as described here

http://usa.autodesk.com/getdoc/id=TS75218

 

if you still have issues please post

 

c:\programdata\autodesk\adlm\*adlm*.log files.

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If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 12 of 46
jeff5509
in reply to: hashim.mundol

I uninstalled ACE2011 and ACE2012 cleaned out the registry and reinstalled ACE2012 only and all seems ok. 

Message 13 of 46
c.bergthold
in reply to: Jessup

I'm seeing this error on a users computer with a network license. It is my understanding that the above solution is for a standalone license. Am I correct? Any suggestions?

 

Thanks,

Cory

Cory
Message 14 of 46

see if FlexNET service is started.

Message 15 of 46

Flexnet service is started, all other users have no problems getting a license.

 

Thanks,

Cory

Cory
Message 16 of 46
roadwayws
in reply to: sbenda60

Doing a reinstall at the moment

thanks

Message 17 of 46
l26918
in reply to: jeff5509

hi, 

 

I´m installing autocad mechanic 2012 and i get the same problem.

I´ve tried everything here and i still get the same error message an then it shuts down.

 

I´m using windows 7 home premium

 

Can anyone help?

 

Thanks

 

Andre
Message 18 of 46
c.bergthold
in reply to: l26918

I tried everything I could think of and ended up formating the hard drive and starting over. If I remember correctly I read somewhere it was a registry problem. Good luck.

Cory
Message 19 of 46
TravisNave
in reply to: l26918

For additional information, please consider using Search to assist in your resolution:

Search Autodesk.com

Search Autodesk Discussion Groups

Search Up and Ready Blog

Search Autodesk WikiHelp



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 20 of 46
JiThink
in reply to: sbenda60

There's only "adskflex_00691b00_event.txt" in my "C:\ProgramData\FLEXnet". Any ideas?

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