Smoke 2012 Student Version stops at main screen

[mediaarts3000]

I can't get past the main screen where I create a user name. It will not allow me to select a new drive (Pegasus 4TB Raid 5).

Smoke will only let me exit or create a new user. Is this a preference issue?

Thank you.

[Robert.Adam · Accepted solution]

Hi.

Looks like your storage volume isn't declared or that the storage service ("stone+wire") is not running.

Please open the "Service Monitor" app from the "Applications / Autodesk / Smoke Common Utilities" folder and make sure that the "stone and wire" service is running.

Then please open the "Smoke Setup" app from the "Applications / Autodesk / Smoke 2012 / Utilities" folder, go to the "Media Storage" tab and make sure your drive appears in that list.

Also, open Finder and make sure your drive is actually available to the Mac OS system. It should be listed in Finder's left panel. Make sure you can access it and that there's an "Autodesk Media Storage" folder on it.

If all the above look ok but Smoke still doesn't see your storage, we'll take a look at the logs.

Regards,

Robert.

[mediaarts3000]

Cool! I got it to work following your instructions. THe strange thing is that "stone+wire" isn't in the folder, but I managed to find something that allowed me to search and look for new disks to select.

Cheer!

[Robert.Adam]

I'm glad you got it to work.

Enjoy learning Smoke.

You can find a bunch of useful tutorials on the Smoke Learning Channel: http://www.youtube.com/smokehowtos

Regards,

Robert