Installation & Licensing

Installation & Licensing

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Member
suppliercontact
Posts: 5
Registered: ‎01-11-2013
Message 1 of 10 (314 Views)

Sketchbook Serial Number does not work

314 Views, 9 Replies
01-11-2013 03:44 AM

We have Autodesk Entertainment Creation Suite Ultimate 2013 however the serial number provided does not work with Sketchbook.  However it does work with the other programs in the suite.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 10 (303 Views)

Re: Sketchbook Serial Number does not work

01-11-2013 06:00 PM in reply to: suppliercontact

Hello suppliercontact!

 

What OS are you installing Sketchbook Designer on? What Product Key are you using?



Philip Schmelzer
Member
suppliercontact
Posts: 5
Registered: ‎01-11-2013
Message 3 of 10 (275 Views)

Re: Sketchbook Serial Number does not work

01-14-2013 01:37 AM in reply to: suppliercontact

Installked on Windows 7 x64 using product key 793E1.

It is network licensed along with other products in the Entertainment Suite, the others work normally it is just Sketchbook that is not working.

Product Support
emily.xu
Posts: 471
Registered: ‎03-29-2010
Message 4 of 10 (255 Views)

Re: Sketchbook Serial Number does not work

01-14-2013 07:19 PM in reply to: suppliercontact

Can you provide the error image or message?




Emily Xu
Member
suppliercontact
Posts: 5
Registered: ‎01-11-2013
Message 5 of 10 (250 Views)

Re: Sketchbook Serial Number does not work

01-15-2013 01:59 AM in reply to: suppliercontact

No error message is shown, the software just does not pick up a license from the network.  Alternatively if I enter the serial number and product key in manually the button does not become available, it remanins greyed out.

 

Product Support
emily.xu
Posts: 471
Registered: ‎03-29-2010
Message 6 of 10 (232 Views)

Re: Sketchbook Serial Number does not work

01-16-2013 01:24 AM in reply to: suppliercontact

I'm little bit confused about your issue.Did it happen when installation or startup? Can you capture the screen of the problem?




Emily Xu
Member
suppliercontact
Posts: 5
Registered: ‎01-11-2013
Message 7 of 10 (225 Views)

Re: Sketchbook Serial Number does not work

01-16-2013 05:40 AM in reply to: suppliercontact

I created a installation which installs fine, then when I launch Sketchbook it prompts for a serial number and product code.

Sorry not got screenshot yet.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 8 of 10 (220 Views)

Re: Sketchbook Serial Number does not work

01-16-2013 01:49 PM in reply to: suppliercontact

Did you install SketchBook Designer from the suite package (required on a PC) or as a separate component? 



Philip Schmelzer
Member
suppliercontact
Posts: 5
Registered: ‎01-11-2013
Message 9 of 10 (212 Views)

Re: Sketchbook Serial Number does not work

01-17-2013 01:31 AM in reply to: suppliercontact

I installed it as part of the suite.

Product Support
emily.xu
Posts: 471
Registered: ‎03-29-2010
Message 10 of 10 (187 Views)

Re: Sketchbook Serial Number does not work

01-24-2013 11:22 PM in reply to: suppliercontact

If you installed the sketchbook as a part of suite and network license, it will try to get the license when you start it. Only the product installed with standalone license mode, maybe require the SN and PK. So, can you try to reinstall your sketchbook with the suite media and make sure install with network license mode?

 


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