Sketchbook Pro 7 License hasn't arrived

[Anonymous]

Hi

I bought Sketchbook Pro 7 yesterday and still haven't recieved my license information. I've been watching my e-mail folders all day and still nothing. What do I need to do to get this resolved?

[lynn_zhang · Accepted solution]

Hi @Anonymous  Welcome to Autodesk Community!

I have checked your record and we are currently proceesing your order. Once your Sketchbook Pro 7 license is fulfilled an email notification will be sent to you shortly. Thanks for your patience!

[charles.woods]

Same here. I purchased my copy of Sketchbook Pro 7 over 24 hours ago, and still no serial number/ product key email.

My order number is 10219457334, and the order was placed 2/20/2015. Where can I go for help with this issue?

[Anonymous]

It took about 3 days for my license to be processed. I think if you order on the weekend they have massive delays. Would have been nice for the code to be automatically generated at ordering, or for Autodesk to maintain a single user name system. Seems that Sketchbook is a different group than CAD and others.

Just be patient I suppose. Sketchbook is nice and all, but the client support leaves a lot to be desired.

[charles.woods]

a-ha. That's probably it. I also noticed that Sketchbook is not part of my listed software under my Autodesk account. Interesting that Sketchbook seems to be orphaned software from Autodesk's stable of products.