Installation & Licensing

Installation & Licensing

Reply
New Member
EricMasson8010
Posts: 2
Registered: ‎07-23-2013
Message 1 of 5 (341 Views)
Accepted Solution

single server licence problems with AutoCAD MAP 2014

341 Views, 4 Replies
07-23-2013 11:27 PM

Hi all,

 

I have a issue with the installation of AutoCAD MAP 3D 2014 with XP PRO SP3

We reserve our single server licence file and install like we always do.

But this year, we have this message while opening the program : " The security system (softlock licence manager) is not functioning or is improperly installed. "

I try to see if my pc can read the licence file from server and no problem.

 

I have a error log on the server

 

 9:35:22 (lmgrd) adskflex using TCP-port 2080

 9:36:04 (adskflex) TCP_NODELAY NOT enabled

 9:36:04 (adskflex) UNSUPPORTED: "XXXXMAP_2013_0F" (XXXXXXXXXXXX ) PC_name  (License server system does not support this feature. (-18,327))

 

We don't have any issue with AutoCAD MAP 2013 that we still use now.

 

The two licence file are on the same server.

 

I don' understand wat's the problem

 

Thx

We fond the solution!

 

It was our licence file manager that needs a update so please check that if you have the same problem.

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 2 of 5 (322 Views)

Re: single server licence problems with AutoCAD MAP 2014

07-24-2013 08:04 AM in reply to: EricMasson8010

I've had other users have similar problems with the -18 unsupported error after updating the license file.  This is much more common when the suite changes from one to another.  In any case, it generally affects the previous versions of the software installed from the older suite, that for some reason, cannot cascade using the newer Subscription license. 

 

However, this can usually be solved by deleting the CascadeInfo.cas file on the client and relaunching the software. 

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13894457&linkID=9240617

 

Good Luck!

New Member
EricMasson8010
Posts: 2
Registered: ‎07-23-2013
Message 3 of 5 (307 Views)

Re: single server licence problems with AutoCAD MAP 2014

07-29-2013 02:14 AM in reply to: TravisNave

We fond the solution!

 

It was our licence file manager that needs a update so please check that if you have the same problem.

Contributor
prem
Posts: 21
Registered: ‎08-01-2012
Message 4 of 5 (216 Views)

Re: single server licence problems with AutoCAD MAP 2014

10-30-2013 06:57 AM in reply to: EricMasson8010

The same problem updating license manager did not solve it, surprisingly all other products of the suite are working fine except for AutoCAD 2014, if there is problem with the license manager in that case all other products should stop working:smileysad:

Thanks
Prem
Windows 7 64 Bit
16 Gigs of RAM
Intel I7
Nvdia Quadro 3000M
*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 5 of 5 (206 Views)

Re: single server licence problems with AutoCAD MAP 2014

10-30-2013 08:51 AM in reply to: prem

Could be a problem with how the cascade is working in your license file. 

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are You Going To Be @ AU 2014? Feel free to drop by our AU topic post and share your plans, plug a class that you're teaching, or simply check out who else from the community might be in attendance. Ohh and don't forgot to stop by the Autodesk Help | Learn | Collaborate booths in the Exhibit Hall and meet our community team if you get a chance!