Installation & Licensing

Installation & Licensing

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Mentor
iam4phils
Posts: 176
Registered: ‎03-07-2008
Message 1 of 6 (293 Views)
Accepted Solution

SFDC looping issue

293 Views, 5 Replies
01-21-2013 07:59 AM

I'm having this issue with my subscription web page not loading. It just keeps reloading the submit form. I want to see if any of my new software is available for download.

Thanks for confirming Aaron.

 

I've raised the issue with our backend systems team who will be able to work out any remaining kinks. As part of the troubleshooting / verification process, I've reset your password and will be sending you an email momentarily with the temp info.

 

I'll keep you updated ASAP as to the progress. In the mean time, is there a specific download link that we can provide for you?

*Expert Elite*
TravisNave
Posts: 10,736
Registered: ‎01-14-2005
Message 2 of 6 (279 Views)

Re: SFDC looping issue

01-21-2013 11:22 AM in reply to: iam4phils

Try using InPrivate mode.  Maybe it is a bad cookie or something. 

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 3 of 6 (276 Views)

Re: SFDC looping issue

01-21-2013 11:27 AM in reply to: iam4phils

My apologies for the inconvenience Aaron.

 

I've made a correction to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and please let me know if it doesn't clear it up and I'll troubleshoot accordingly.



Philip Schmelzer
Mentor
iam4phils
Posts: 176
Registered: ‎03-07-2008
Message 4 of 6 (263 Views)

Re: SFDC looping issue

01-22-2013 04:26 AM in reply to: philip.s

Still no luck. Anything else I should do?

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 5 of 6 (252 Views)

Re: SFDC looping issue

01-22-2013 02:30 PM in reply to: iam4phils

Thanks for confirming Aaron.

 

I've raised the issue with our backend systems team who will be able to work out any remaining kinks. As part of the troubleshooting / verification process, I've reset your password and will be sending you an email momentarily with the temp info.

 

I'll keep you updated ASAP as to the progress. In the mean time, is there a specific download link that we can provide for you?



Philip Schmelzer
Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 6 of 6 (245 Views)

Re: SFDC looping issue

01-22-2013 04:11 PM in reply to: philip.s

Confirming that your looping error has been resolved and you should now have full access to your product downloads.



Philip Schmelzer
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