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Serial number not valid

2 REPLIES 2
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Message 1 of 3
mhernandezortega
289 Views, 2 Replies

Serial number not valid

 

 

Please I need help, I am using Autocad 2014 with my student license which allows me to download other software from Autodesk. I installed AutoCad Architecture 2015 and when I try to activate it , says invalid serial number I AM SURE I have the right serial number since is the same one I find with the product info from Autodesk, can somebody help. Unfortunatly there is no way we can get technical support from autodesk, I am surprised as students we have no other way to find help, I will appreciate any help, thanks,

 

Maria

2 REPLIES 2
Message 2 of 3
pendean
in reply to: mhernandezortega

Did you receive a separate serial number for the Architecture 2015 product? You can't just use the 2014 serial number everywhere, it doesn't work like that. http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Education-Community-Seria...

 

EDU home:

http://www.autodesk.com/education/home

 

EDU Help and Virtual Agent for online support:

http://www.autodesk.com/education/support

 

Academic Resource Center support requests:

http://www.autodesk.com/education/support/arc-requests

 

Message 3 of 3
mhernandezortega
in reply to: pendean

I did use the same one, it is the one that pops up in the activation box provided by autodesk, why don't they give a new serial number with each product, how do I get the new one???

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