Installation & Licensing

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chrissanders5555
Posts: 1
Registered: ‎09-19-2007
Message 1 of 4 (762 Views)
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Serial number not valid

762 Views, 3 Replies
09-05-2013 06:55 AM

Good morning-

 

I'm trying to upgrade from AutoCAD Architecture 2012 to 2013.  I can't get past the Product Registration and Activation page, where I get the message "The serial number you entered is not valid.  Try again. (1)"  I've entered the serial number from the packaging.

 

This is for one seat of a three-seat license.  Any help woule be appreciated.  Thanks!

*Expert Elite*
DarrenP
Posts: 7,248
Registered: ‎09-13-2007
Message 2 of 4 (760 Views)

Re: Serial number not valid

09-05-2013 07:02 AM in reply to: chrissanders5555

try this method:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=22021115&linkID=9243099&CMP=OTC-RSS...

or You can use the online method to activate your license here:

http://www.autodesk.com/licensesupport

Or you can can call Autodesk Product Registration and Authorization:

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

*Expert Elite*
TravisNave
Posts: 10,146
Registered: ‎01-14-2005
Message 3 of 4 (748 Views)

Re: Serial number not valid

09-05-2013 09:25 AM in reply to: chrissanders5555

Yeah and don't be surprised if your license is actually for 2014 now, if it was under Subscription and allowed to expire. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 4 of 4 (742 Views)

Re: Serial number not valid

09-05-2013 10:39 AM in reply to: chrissanders5555

Hi Chris!

 

In this case the license is actually still attached to a current subscription contract, however as it was crossgraded to Autodesk Building Design Suite Standard, the AutoCAD Architecture serial number will not work as a previous version entitlement.

 

I'll send you the updated info via Private Message, and if for some reason you wish to stay with the 2013 software, please have the Contract Manager (Greg G.) request a previous version license from the Subscription Center.

 

Here to help if additional info is needed!



Philip Schmelzer
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