Installation & Licensing

Installation & Licensing

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Member
DougB12
Posts: 4
Registered: ‎06-06-2012
Message 1 of 18 (789 Views)

Serial number not recognized

789 Views, 17 Replies
06-06-2012 01:26 AM

I have Autodesk Inventor. It was previously installed on a different computer. That computer is being repalced. When I try to reinstall Inventor it says the serial number - that appears on the screen - is no good. How do I get the program activated?

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 18 (785 Views)

Re: Serial number not recognized

06-06-2012 02:17 AM in reply to: DougB12

Hi Doug,

 

Could you please send me your serial number via private message? (envelope icone next to your name)

 

I can check your serial to see where the problem come from.

 

Thanks!



Celine Manca
Member
DougB12
Posts: 4
Registered: ‎06-06-2012
Message 3 of 18 (775 Views)

Re: Serial number not recognized

06-06-2012 11:20 PM in reply to: celine.manca

Original serial number was xxx-xxxxxxxxx. During a live chat with Ricardo at Autodesk support, I was told the serial number "has been upgraded to the xxx-xxxxxxxx Autocad Inventor Suite 2011 English." I was also given a product code of 527C1. This new serial number did not work, which is not surprising since I only have Inventor 2010. ********************** ** LEGAL DISCLAIMER ** ********************** This E-mail message and any attachments may contain legally privileged, confidential or proprietary information. If you are not the intended recipient(s), or the employee or agent responsible for delivery of this message to the intended recipient(s), you are hereby notified that any dissemination, distribution or copying of this E-mail message is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete this E-mail message from your computer.

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 4 of 18 (772 Views)

Re: Serial number not recognized

06-07-2012 12:48 AM in reply to: DougB12

Hi DougB12:

 

I have removed the serial number information you provided below. Please note that sensitive information shouldn't be posted on public forums for security reasons.

 

Now, with regard to your AutoCAD Inventor Suite 2010, it has already been upgraded to 2011 serial number. Please send me private message (envelope above  next to your  name) and verify the company name that the license is registered to. 

 

Thank you for your cooerpation.

 

Best Regards,



Arlin Bibat
Member
DougB12
Posts: 4
Registered: ‎06-06-2012
Message 5 of 18 (767 Views)

Re: Serial number not recognized

06-07-2012 01:49 AM in reply to: arlinpega.bibat
The company is Lear Corporation, Roscommon Plant. ********************** ** LEGAL DISCLAIMER ** ********************** This E-mail message and any attachments may contain legally privileged, confidential or proprietary information. If you are not the intended recipient(s), or the employee or agent responsible for delivery of this message to the intended recipient(s), you are hereby notified that any dissemination, distribution or copying of this E-mail message is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete this E-mail message from your computer.
New Member
jzingaro
Posts: 2
Registered: ‎06-07-2012
Message 6 of 18 (756 Views)

Re: Serial number not recognized

06-07-2012 06:10 AM in reply to: celine.manca

God Morning,

 

I am having the same issue that this person is having.  We are transfering the licenst from an old maching to a new one.  When I try to run the license transfer utility, we get an error telling us that the serial number is invalad.  

 

Please advise on what i should do next.

 

thanks

Joe Zingaro

Downing Enterprises

330-666-3888

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 7 of 18 (733 Views)

Re: Serial number not recognized

06-07-2012 12:15 PM in reply to: jzingaro

Hi jzingaro,

 

Typically the invalid serial number error is due to a license that has been upgraded and is nolonger on subscription. In order to troubleshoot further, can you please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number, or Contact my Registration and Activation colleagues here and ask them if the license has been upgraded. 



Philip Schmelzer
New Member
doug
Posts: 1
Registered: ‎08-27-2010
Message 8 of 18 (712 Views)

Re: Serial number not recognized

06-08-2012 08:51 AM in reply to: philip.s

I also am having this same issue with AutoCAD 2012.  I have verified that the serial number I am using is correct per the autodesk subscription website.  I am concurrently persuing a resolution through a technical support request (case number 07333613)  I have submitted a request code and have received an activation code, but am unable to enter the activation code due to the autodesk server returning 'invalid serial number'.  Do you have any suggestions on how to proceed?

 

Mark Madison

Woodward Engineering.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 9 of 18 (685 Views)

Re: Serial number not recognized

06-08-2012 01:43 PM in reply to: doug

HI Doug,

 

I've taken ownership of your support request case. Can you please reply to the last email with a screen shot of the activation error so that I can troubleshoot further?



Philip Schmelzer
New Member
m_nmurray
Posts: 2
Registered: ‎09-14-2012
Message 10 of 18 (579 Views)

Re: Serial number not recognized

09-14-2012 02:08 PM in reply to: DougB12

I downloaded the free version of AutoCAD 2012 through the student programs, but when I went to activate it on my computer it said it was an invalid serial number? 

Help please! 

Thanks, 

Miranda 

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